好奇！我是誰？你為何這樣思考—認同、好奇心和觀點取替能力間之影響，且以團隊建立作為調節

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：37

、訪客IP：18.222.179.232

姓名

蔡昀庭(Yun-Ting Tsai) 查詢紙本館藏

畢業系所

人力資源管理研究所

論文名稱

好奇！我是誰？你為何這樣思考—認同、好奇心和觀點取替能力間之影響，且以團隊建立作為調節
(Curious! Who am I? Why do you Think that Way? A Study of Identity, Curiosity, Perspective Taking : The Mediation Effect of Team Building)

相關論文

★ 傳統食品業之轉型與品質升級策略探討-以P公司為例	★ 航空器維修訓練調整策略探討-以C公司為例
★ 企業社會責任ヽ內控內稽制度措施的探討-以T銀行為例	★ 主管管理職能評鑑與驗證-以A公司為例
★ 人力資源部門客戶服務代表角色與功能探討-以某科技公司為例	★ Ｅ公司員工品格教育與工作投入、工作壓力、員工幸福感關係之研究，知覺組織支持之中介效果
★ 工作要求、工作控制與工作生活平衡關係之研究：以主管家庭支持行為為調節變項	★ 如何打造正向的企業志工參與環境-以國內大型電子製造業為例
★ 如何塑造良好的企業志工投入與推薦-以國內大型電子製造業為例	★ 組織自尊、學習目標導向及尋求回饋行為對於員工自我學習之影響
★ 家長式領導與組織認同感之關聯性研究-以信任主管為調節變項	★ 影響在臺產業外籍移工的生活與工作適應程度：從組織及勞工本身之變數探討
★ 尋求更好的解決之道！以正向觀點探討企業進用身心障礙者之問題－以M公司身障進用經驗為例	★ 營業額意圖：組織和個人因素的影響以及企業家意圖在越南語境中的中介作用
★ 如何提升外派人員效能？知覺組織支持與配偶家庭支持對外派人員組織認同、工作投入、工作壓力之影響─以主管家庭支持行為為調節	★ 育嬰的代價?影響育嬰留職停薪復職後個人績效及勞動條件變更之因素分析

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

自古以來，人類的好奇心帶來了創新和進步，隨著科技的快速變化及資訊的流通更加容易，企業仰賴員工的好奇心幫助企業維持競爭優勢，而當員工具備認同感時，員工會產生更多好奇心，更替自己設定更高的標準，嘗試為團隊及企業做出更好的選擇，且在重視團隊合作的社會中，僅以單一角度思考是不夠的，透過團隊建立措施，讓員工的好奇心集中，將好奇心用於其他團隊成員身上，並進一步產生觀點取替能力，站在他人角度思考。本研究將探討認同、好奇心及觀點取替能力之間的關係，而企業的團隊建立措施又是如何協助好奇心的提升。
本研究採用抽樣調查法，研究對象為金融服務業，並剔除從事例行性工作之工作者及獨立工作者，有效問卷數為181份，透過三階段問卷發放方式，避免共同方法變異。
研究結果發現：(1)工作團隊認同對於好奇心並無正向影響；工作角色認同、創造力角色認同對於好奇心具有正向影響(2)好奇心對於觀點取替能力具有正向影響(3) 工作團隊認同、工作角色認同、創造力角色認同對於觀點取替能力具有正向影響(4)好奇心在工作角色認同、創造力角色認同及觀點取替能力間具有中介效果；在工作團隊認同及觀點取替能力間不具有中介效果(5)角色澄清措施可以增強有樂趣的探索與觀點取替能力間之關係(6)角色澄清及問題解決可以增強有樂趣的探索，在工作角色認同、創造力角色認同與觀點取替能力之間的中介效果。

摘要(英)

Curiosity brings innovation and progress, with the rapid changes in technology and the fast information flow, companies rely on the curiosity of employees to help maintain competitive advantages. When employees have a sense of identity, they will generate more curiosity and set a higher standard for themselves, try to make better choices for the team. In a society that values teamwork, it is better thought from different perspectives, through team building, the curiosity of employees can be concentrated on other members and further develop the ability of perspective taking. This study will explore the relationship between identity, curiosity, and perspective taking, and how team building helps increase curiosity.
In this study, sampling survey method was used. The samples of 181 employees from the financial services industry, excluding independent workers and workers only engaged in routine work. To avoid common method variation, the questionnaire was distributed in three phases.
The results found that: (1) work group identity has no influence on curiosity; job role identity and creative role identity have a positive influence on curiosity (2) curiosity has a positive influence on perspective taking (3) Work group identity, job role identity, and creative role identity have a positive influence on perspective taking(4) Curiosity has a mediating effect between job role identity, creative role identity, and perspective taking (5) Role clarification can enhance the relationship between joyous exploration and perspective taking (6) Role clarification and problem solving moderated the mediated effect of joyous exploration on job role identity, creative role identity and perspective taking.

關鍵字(中)

★ 好奇心
★ 工作團隊認同
★ 工作角色認同
★ 創造力角色認同
★ 觀點取替能力
★ 團隊建立

關鍵字(英)

★ curiosity
★ work group identity
★ job role identity
★ creative role identity
★ perspective taking
★ team building

論文目次

中文摘要 ii
英文摘要 iii
目錄 iv
圖目錄 vi
表目錄 vii
一、緒論 1
1-1 研究動機 1
1-2 研究目的 5
1-3 研究流程 6
二、文獻探討 7
2-1好奇心 7
2-2認同 10
2-3觀點取替能力 16
2-4團隊建立 19
三、研究方法 24
3-1研究架構與研究假設 24
3-2研究變項量表與研究工具 29
3-3研究對象與資料收集方法 36
3-4資料分析方法 38
四、研究結果 39
4-1樣本描述性統計 39
4-2效度分析 41
4-3信度分析 48
4-4相關分析 49
4-5迴歸分析與假設驗證 51
4-6研究假設實證結果彙整 62
五、結論與建議 64
5-1研究意涵 64
5-2管理意涵 68
5-3研究限制及未來研究建議 70
參考文獻 71
6-1中文文獻 71
6-2英文文獻 73

參考文獻

中文文獻
丁菱娟(2015年5月18日)。求知心用在做事，同理心用在做人。知識家。
李明(譯)(2018)。好奇心救企業(原作者：Francesca Gino)。哈佛商業評論網。
李隆盛、賴春金(2006)。團隊建立與團隊合作。T&D飛訊，50。
李逢堅(2010)。國中生友誼面向觀點取替之研究。當代教育研究季刊，18(4)，161-210。
李琪明(2000)。認同作用。國家教育研究院，教育大辭書。
吳靜吉(2019年8月28日)。人到中年分外好奇。今周刊
吳秉潔(2012）。員工心情對離職傾向、團隊凝聚力、創造力角色認同之影響。國立成功大學國際企業研究所碩博士班碩士論文，台南市。
林麗冠(譯) (2016)。好奇造就叛逆人才。哈佛商業評論網。
林倖妃(2012年11月29日)。合作力。天下雜誌。
林少龍, & 邵詩茹(2009)。角色認同與去人性化之關係: 情緒勞動之中介角色。商管科技季刊，10(3)，553-573。
科技報橘(2014年3月25日)。18項指標，測一下你是不是創意人。商業週刊。
梁雙蓮(1984）。中央行政機關公務人員組織認同的研究。國立臺灣大學政治學研究所博士論文，台北市。
梁議德(2004）。民用機場飛航管制員的角色壓力與工作態度之關係—從角色理論的觀點。世新大學觀光學系碩士論文，臺北市。
黃偉俐(2018年10月15日) 害怕被關注、擔心言行冒犯他人…「社交焦慮症」年紀越大越難恢復。康健。
許秀如(2013)。領導風格、團隊認同與團隊績效關係之研究。嶺東通識教育研究學刊，5(2)，139-157。
陳怡昌、陳玲英(2018)。工作投入在組織認同、角色認同與工作績效間關係之中介效果研究-以台南市小學教師為例。全球商業經營管理學報，(10)，57-69。
程景琳、廖小雯(2013)。「同理反應情境式量表」之編製與信效度檢驗。健康促進與衛生教育學報，40，69-95。
蕭佳純、王佩雯(2016)。創意角色認定、工作動機及創造力教學技巧與創意教學行為關係之研究。教育科學研究期刊，61（2），185-211。
戴慧瑀(2019年3月9日)。新鮮人必備3能力台積董座劉德音：好奇心、跨領域思考、全球視野。聯合新聞網。
英文文獻
Aga, D. A., Noorderhaven, N., & Vallejo, B. (2016). Transformational leadership and project success: The mediating role of team-building. International Journal of Project Management, 34(5), 806-818.
Baldry, C., J. Hymen, P. Taylor, P. Bain, D. Scholarios, A. Marks, A. Watson, K. Gilbert, G. Gall, and D. Bunzel. (2007). The meaning of work in the new economy. New York: Palgrave Macmillan.
Barker, J. R., & Tompkins, P.K. (1994). Identification in the self‐managing organization characteristics of target and tenure. Human Communication Research, 21(2), 223-240.
Baron, R. & Kenny, D. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology,51(6),1173-1182.
Batson, C. D., Early, S., & Salvarani, G. (1997). Perspective taking: Imagining how another feels versus imaging how you would feel. Personality and Social Psychology Bulletin, 23(7), 751-758.
Becker, T. E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35(1), 232-244.
Bentler, P. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238-246.
Berlyne, D. E. (1955). The arousal and satiation of perceptual curiosity in the rat. Journal of Comparative and Physiological Psychology, 48(4), 238-246.
Berlyne, D. E. (1966). Curiosity and exploration. Science, 153(3731), 25-33.
Brewer, M. B. (1991). The social self: On being the same and different at the same time. Personality and Social Psychology Bulletin, 17(5), 475-482.
Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7(1), 57-67.
Burke, P. J., & Stets, J. E. (2009). Identity theory. New York: Ox ford University Press.
Callero, P. L. (1985). Role-identity salience. Social Psychology Quarterly, 48, 201–215.
Callero, P. L., Howard, J. A., & Piliavin, J. A. (1987). Helping behavior as role behavior: Disclosing social structure and history in the analysis of prosocial action. Social Psychology Quarterly, 50(3), 247-256.
Coyle, D. (2018). The culture code: The secrets of highly successful groups. New York: Random House Publishing Group.
Davis, D. (2008). Identification: Burke and Freud on who you are. Rhetoric Society Quarterly, 38(2), 123-147.
Davis, M. H. (1980). A multidimensional approach to individual differences in empathy. JSAS Catalog of Selected Documents in Psychology, 10, 85.
Davis, M. H. (1983). Measuring individual differences in empathy: Evidence for a multidimensional approach. Journal of Personality and Social Psychology, 44(1), 113-126.
Davis, M. H., Conklin, L., Smith, A., & Luce, C. (1996). Effect of perspective taking on the cognitive representation of persons: a merging of self and other. Journal of Personality and Social Psychology, 70(4), 713-726.
Eisenberg, N. (1991). Meta-analytic contributions to the literature on prosocial behavior. Personality and Social Psychology Bulletin, 17(3), 273-282.
Farmer, S. M., Tierney, P., & Kung-Mcintyre, K. (2003). Employee creativity in Taiwan: An application of role identity theory. Academy of Management Journal, 46(5), 618-630.
Freud, S. (1923). The ego and the id. The standard edition of the complete psychological works of Sigmund Freud. (Vol. 19). London: Hogarth.
Fowler, H. (1965). Curiosity and exploratory behavior. New York: Macmillan.
Galinsky, A. D., Maddux, W. W., Gilin, D., & White, J. B. (2008). Why it pays to get inside the head of your opponent: The differential effects of perspective taking and empathy in negotiations. Psychological Science, 19(4), 378-384.
Grant, A. M., & Berry, J. W. (2011). The necessity of others is the mother of invention: Intrinsic and prosocial motivations, perspective taking, and creativity. Academy of Management Journal, 54(1), 73-96.
Hair, J. F., Black, B., Babin, B., Anderson, R. E., & Tatham, R. L. (1992). Multivariate Data Analysis (6th ed.). New York: Macmillan.
Harrison, S., Pinkus, E., & Cohen, J. (2018, September). Research: 83% of executives say they encourage curiosity. Just 52% of employees agree. Harvard Business Review.
Hertel, G., & Solansky, S. T. (2011). Team identification: a determining factor of performance. Journal of Managerial Psychology, 26 (3), 247-258.
Hinnant, J. B., & O′Brien, M. (2007). Cognitive and emotional control and perspective taking and their relations to empathy in 5-year-old children. The Journal of Genetic Psychology, 168(3), 301-322.
Hoang, H., & Gimeno, J. (2010). Becoming a founder: How founder role identity affects entrepreneurial transitions and persistence in founding. Journal of Business Venturing, 25(1), 41-53.
Hoffman, M. L. (1975). Developmental synthesis of affect and cognition and its implications for altruistic motivation. Developmental Psychology, 11(5), 607-622.
Hogg, M. A., Terry, D. J., & White, K. M. (1995). A tale of two theories: A critical comparison of identity theory with social identity theory. Social Psychology Quarterly, 255-269.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
Kashdan, T. B., Disabato, D. J., Goodman, F. R., & Naughton, C. (2018, October). The five dimensions of curiosity. Harvard Business Review.
Kashdan, T. B., & Fincham, F. D. (2002). Facilitating creativity by regulating curiosity: Comment. American Psychologist, 57(5), 373-374.
Kashdan, T. B., Rose, P., & Fincham, F. D. (2004). Curiosity and exploration: Facilitating positive subjective experiences and personal growth opportunities. Journal of Personality Assessment, 82(3), 291-305.
Kashdan, T. B., & Roberts, J. E. (2006). Affective outcomes in superficial and intimate interactions: Roles of social anxiety and curiosity. Journal of Research in Personality, 40(2), 140-167.
Kashdan, T. B., Stiksma, M. C., Disabato, D. J., McKnight, P. E., Bekier, J., Kaji, J., & Lazarus, R. (2018). The five-dimensional curiosity scale: Capturing the bandwidth of curiosity and identifying four unique subgroups of curious people. Journal of Research in Personality, 73, 130-149.
Klein, C., DiazGranados, D., Salas, E., Le, H., Burke, C. S., Lyons, R., & Goodwin, G. F. (2009). Does team building work? Small Group Research, 40(2), 181-222.
Krznaric, R. (2012, November). Six habits of highly empathic people. Greater Good Magazine.
Lee, E. S., Park, T. Y., & Koo, B. (2015). Identifying organizational identification as a basis for attitudes and behaviors: A meta-analytic review. Psychological Bulletin, 141(5), 1049-1080.
Lodahl, T., & Kejner, M. (1965). The definition and measurement of job involvement. Journal of Applied Psychology, 49, 24-33
Loewenstein, G. (1994). The psychology of curiosity: A review and reinterpretation. Psychological Bulletin, 116(1), 75-98.
MacCallum, R.C., Browne, M.W., and Sugawara, H., M. (1996), Power analysis and determination of sample size for covariance structure modeling, Psychological Methods, 1(2), 130-149.
Mario Livio (2017, August). The Curious Case Of…Curiosity. The Science Friday.
McLeod, S. A. (2016). Id, ego and superego. Simply Psychology, 3, 1-4.
Miller, V. D., Allen, M., Casey, M. K., & Johnson, J. R. (2000). Reconsidering the organizational identification questionnaire. Management Communication Quarterly, 13(4), 626-658.
Moreland, R. L., & Levine, J. M. (2002). Socialization and Trust in Work Groups. Group Processes & Intergroup Relations, 5(3), 185-201.
Parker, S. K., & Axtell, C. M. (2001). Seeing another viewpoint: Antecedents and outcomes of employee perspective taking. Academy of Management Journal, 44, 1085-1100.
Parker, S. K., Atkins, P. W., & Axtell, C. M. (2008). Building better work places through individual perspective taking: A fresh look at a fundamental human process. International Review of Industrial and Organizational Psychology, 23,149-196.
Pilegge, A. J., & Holtz, R. (1997). The effects of social identity on the self-set goals and task performance of high and low self-esteem individuals. Organizational Behavior and Human Decision Processes, 70(1), 17-26.
Pratt, M.G., K.W. Rockmann, and J.B. Kaufmann. (2006). Constructing professional identity: The role of work and identity learning cycles in the customization of identity among medical residents. Academy of Management Journal, 49, 235-262.
Renner, B. (2006). Curiosity about people: The development of a social curiosity measure in adults. Journal of Personality Assessment, 87(3), 305-316.
Salas, E., Priest, H. A., & DeRouin, R. E. (2005). Team building. In N. Stanton, H. Hendrick, S. Konz, K. Parsons, & E. Salas (Eds.), Handbook of Human Factors and Ergonomics Methods. London: Taylor & Francis.
Salas, E., Rozell, D., Mullen, B., & Driskell, J. E. (1999). The effect of team building on performance: An integration. Small Group Research, 30(3), 309-329.
Lurie, Z. (2019, February). SurveyMonkey’s CEO on Creating a Culture of Curiosity. Harvard Business Review.
Schein, E. H. (2013). Humble inquiry: The gentle art of asking instead of telling. San Francisco : Berrett-Koehler Publishers.
Selman, R. L. (1971). Taking another′s perspective: Role-taking development in early childhood. Child Development, 1721-1734.
Selman, R. L., & Byrne, D. F. (1974). A structural-developmental analysis of levels of role taking in middle childhood. Child Development, 803-806.
Snyder, M. (1974). The self-monitoring of expressive behavior. Journal of Personality and Social Psychology, 30, 526–537.
Tajfel, H. E. (1978). Differentiation between social groups: Studies in the social psychology of intergroup relations. Cambridge, MA: Academic Press.
Tomer, A., & Pugesek, B. H. (2003). Guidelines for the implementation and publication of structural equation models. Structural equation modeling: applications in ecological and evolutionary biology (125-140). Cambridge, UK: Cambridge University Press.
Ullman, J.B (2001). Structural equation modeling. In B. G. Tabachnick & L. S. Fidell (Eds.), Using Multivariate Statistics (4th ed.). Needham Heights, MA: Allyn & Bacon.
Ursachi, G., Horodnic, I. A., & Zait, A. (2015). How reliable are measurement scales? External factors with indirect influence on reliability estimators. Procedia Economics and Finance, 20(15), 679-686.
Van Dick, R., van Knippenberg, D., Kerschreiter, R., Hertel, G., & Wieseke, J. (2008). Interactive effects of work group and organizational identification on job satisfaction and extra-role behavior. Journal of Vocational Behavior, 72(3), 388-399.
Van Knippenberg, D., & Van Schie, E. C. (2000). Foci and correlates of organizational identification. Journal of Occupational and Organizational Psychology, 73(2), 137-147.
Walsh, K., & Gordon, J. R. (2008). Creating an individual work identity. Human Resource Management Review, 18(1), 46-61.
Wang, A. C., & Cheng, B. S. (2010). When does benevolent leadership lead to creativity? The moderating role of creative role identity and job autonomy. Journal of Organizational Behavior, 31(1), 106-121.

指導教授

王群孝(Chun-Hsiao Wang)

審核日期

2020-7-8

推文