團隊辯證思維對企業系統整合團隊雙元能力之影響： 交互記憶系統與知識整合的中介角色

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謝文瑋(Wen-Wei Hsieh) 查詢紙本館藏

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論文名稱

團隊辯證思維對企業系統整合團隊雙元能力之影響：交互記憶系統與知識整合的中介角色
(Impact of Team Dialectical Thinking on Ambidexterity in Enterprise System Program Integration Teams: The Mediating Role of TMS and Knowledge Integration)

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摘要(中)

本研究探團隊討辯證思維對企業系統整合團隊雙元性的影響，以及同時發展對齊和適應能力如何影響企業系統計畫效能。研究檢視交互記憶系統 (TMS) 和知識整合在此過程中的中介角色。企業系統整合團隊必須平衡與組織目標對齊和適應商業環境變化等看似矛盾的目標。儘管雙元性的文獻探討了對齊和適應之間的衝突，但很少有研究專注於從企業系統整合團隊的角度探討企業系統計畫的雙能力。本研究的動機來自企業系統在組織中日益重要的實施和在企業系統整合團隊中同時發展對齊和適應能力以避免潛在問題的需求。此外先前的文獻並未廣泛討論團隊層面的雙能力，近期的研究則表明領導者的辯證思維可以促進團隊的雙能力。本研究旨在建立在這些發現上，探討團隊辯證思維對企業系統整合團隊對齊和適應能力主題的正面影響。
本研究採用傳統郵寄方式收集了台灣前 1,000 家製造企業的調查數據，並使用PLS分析研究模型。研究結果顯示團隊辯證思維確實會對企業系統整合團隊的對齊能力有正向影響，並能進一步正向影響企業系統計畫效能。雖然團隊辯證思維會對企業系統整合團隊的適應能力並不顯著，但本研究也證實了交互記憶系統和知識整合在團隊辯證思維和企業系統整合團隊雙元性之間起到中介的作用。因此，根據研究結果，本研究提出了管理啟示、侷限以及未來的研究方向。

摘要(英)

This study investigates the impact of team dialectical thinking on the ambidexterity of Enterprise System (ES) integration teams, and how developing both alignment and adaptability simultaneously can influence ES program effectiveness. The study examines the role of the transactive memory system (TMS) and knowledge integration as mediators in this process. ES integration teams must balance seemingly contradictory goals of aligning with organizational objectives and adapting to changes in the business environment. While ambidexterity literature explores the conflict between alignment and adaptation, few studies focus on the ambidexterity of ES programs from the perspective of the ES integration team. The study is motivated by the increasing importance of ES implementation in organizations and the need to develop both alignment and adaptability in ES integration teams to avoid potential issues. Additionally, previous literature has not extensively discussed team-level ambidexterity, and recent studies have suggested that a leader′s dialectical thinking can promote team ambidexterity. This study seeks to build on these findings and explore the positive impact of team dialectical thinking on the theme of alignment and adaptability within ES integration teams.
This study uses traditional mailing methods to collect survey data from the top 1,000 manufacturing firms in Taiwan and analyzes the research model with PLS. The results indicate that team dialectical thinking indeed has a positive impact on the alignment capability of ES integration teams, which in turn positively influences the effectiveness of the ES program. Although the impact of team dialectical thinking on the adaptability of ES integration teams was not significant, the study also confirmed the mediating role of TMS and knowledge integration in the relationship between team dialectical thinking and the ambidexterity of ES integration teams. Therefore, based on the findings, this study provides managerial implications, limitations, and future research directions.

關鍵字(中)

★ 團隊辯證思維
★ 雙元性
★ 對齊
★ 適應
★ 交互記憶系統
★ 知識整合

關鍵字(英)

★ Team Dialectical Thinking
★ Ambidexterity
★ Alignment
★ Adaptability
★ Transactive Memory System
★ Knowledge Integration

論文目次

摘要 i
Abstract ii
致謝 iii
Contents iv
List of Figures vi
List of Tables vii
1. Introduction 1
1.1. Research Background and Motivations 1
1.2. Research Objectives and Questions 3
2. Literature Review 5
2.1. Ambidexterity 5
2.2. Team Dialectical Thinking 6
2.3. Knowledge Integration 7
2.4. Transactive Memory System 9
3. Research Framework and Hypotheses 11
3.1. Research Framework 11
3.2. Research Hypotheses 12
3.2.1. Team Dialectical Thinking and ES Program Integration Team Ambidexterity 12
3.2.2. Team Dialectical Thinking and TMS 13
3.2.3. TMS and Knowledge Integration 14
3.2.4. Impact of Knowledge Integration on Team Ambidexterity 17
3.2.5. Team Ambidexterity and ES Program Effectiveness 18
3.2.6. Moderation Effect of Requirement Instability 18
4. Research Methodology 20
4.1. Sample Selection and Data Collection 20
4.2. Operationalization of Constructs 20
4.2.1. Team Dialectical Thinking 22
4.2.2. Transacrtive Memory System 23
4.2.3. Knowledge Integration 25
4.2.4. Alignment 25
4.2.5. Adaptability 26
4.2.6. Requirements Instability 27
4.2.7. ES Program Effectiveness 27
4.3. Control Variables 28
4.4. Marker Variables 29
4.5. Research Procedures 30
5. Data Analysis and Result 31
5.1. Sample Characteristics 31
5.2. Measurement Model 35
5.2.1. Examination of Second-Order Construct 36
5.2.2. Reliability and Validity 38
5.2.3. Common Method Bias 42
5.3. Structural Model 44
5.3.1. Assessing Structural Model 44
5.3.2. PLS Results of Hypothesis Testing 45
5.3.3. Robustness Analysis 47
6. Conclusion 49
6.1. Findings and Discussions 49
6.2. Theoretical Contributions and Managerial Implications 52
6.3. Limitations and Future Research 53
Reference 54
Appendix A 62
Appendix B 68

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指導教授

王存國(Eric T. G. Wang)

審核日期

2023-7-20

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