以內隱領導理論觀點探討僕人式領導一致性對部屬工作績效之影響 —以領導-部屬交換 (LMX) 為中介變項

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羅錦堃(Chin-Kuan Lou) 查詢紙本館藏

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論文名稱

以內隱領導理論觀點探討僕人式領導一致性對部屬工作績效之影響 —以領導-部屬交換 (LMX) 為中介變項
(Exploring the impact of servant leadership consistency on subordinates′ job performance from the perspective of implicit leadership theory — Leader-Member Exchange (LMX) as the mediating variable)

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摘要(中)

本研究以內隱領導理論（Implicit leadership theory）的觀點出發，以「追隨者為中心」的視角來探討部屬對主管的僕人式領導原型的「預期」，與對主管所展現僕人式領導特質行為的「感知」的ㄧ致性，包含有一致高、一致低、超乎預期、不符預期的四種組合情境，對部屬的工作績效與主管-部屬交換關係的影響情況進行分析，並且探討主管-部屬交換關係在僕人式領導一致性與部屬工作績效之間是否存在中介效果。本研究蒐集以台灣各企業之主管與部屬有效配對計287組，並採用多項式迴歸及反應曲面圖形分析結果。研究發現：( 1 ) 部屬對主管僕人式領導預期與實際行為感知一致高時，對組織公民行為正向影響最大，（2）部屬對主管僕人式領導預期與實際行為感知一致高時，對領導-部屬交換關係的正向影響最大，（3）領導-部屬交換關係對於主管僕人式領導一致性與組織公民行為之關係具有中介效果，（4）僕人式領導的ㄧ致性與部屬工作績效中的任務型績效之相關性低且不顯著，（5）在不ㄧ致情境下，超乎預期與不符預期的僕人式領導對部屬工作績效結果沒有差異性影響，（6）在不ㄧ致情境下，超乎預期的僕人式領導對領導-部屬交換關係的影響比不符預期的僕人式領導來得高。
　　研究假設不成立的原因推論、研究結果之學術貢獻、管理意涵、研究限制及未來研究方向的建議，均列於第五章提出討論之。

摘要(英)

Based on the Implicit leadership theory, this study examines followers′ prototypical expectations of servant leadership from a “follower-centric” perspective and the consistency between these expectations and their perceptions of actual servant leadership behaviors exhibited by their supervisors. Four combinations of situations are considered: “Consistently High”, “Consistently Low”, “Exceeding Expectations”, and “Deviating from Expectations”. The study analyzes their impact on subordinates′ job performance and leader-member exchange (LMX) relationships. Furthermore, it investigates whether LMX mediates the relationship between consistency in servant leadership and subordinates′ job performance. Data from 287 supervisor-subordinate pairs in various Taiwanese enterprises were collected. Using polynomial regression and response surface analysis, the study found: (1) When subordinates′ expectations of servant leadership align with their perceptions of actual behaviors, it has the greatest positive impact on organizational citizenship behavior. (2) When subordinates′ expectations align with perceptions of actual servant leadership behaviors, it has the greatest positive impact on LMX. (3) LMX mediates the relationship between consistency in servant leadership and organizational citizenship behavior. (4) The correlation between consistency in servant leadership and task performance is low and insignificant. (5) In inconsistent situations, exceeding or deviating from expectations of servant leadership does not significantly affect subordinates′ job performance, （6）In inconsistent situations, exceeding expectations has a greater impact on LMX compared to deviating from expectations.
Reasoning for the hypotheses not being supported, academic contributions of the study, managerial implications, research limitations, and suggestions for future research directions are discussed in Chapter Five.

關鍵字(中)

★ 內隱領導理論
★ 僕人式領導
★ 領導-部屬交換
★ 任務型績效
★ 組織公民行為

關鍵字(英)

★ implicit leadership theory
★ servant leadership
★ leader-member exchange
★ task-based performance
★ organizational citizenship behavior

論文目次

中文摘要 ................................................................. i
英文摘要 ................................................................ ii
謝誌 .................................................................... iv
目錄 ..................................................................... v
圖目錄 ................................................................ viii
表目錄 .................................................................. ix
一、緒論 ................................................................ 1
1-1 研究背景與動機 ....................................................... 1
1-2 研究目的 ............................................................. 4
二、文獻探討 ............................................................ 5
2-1 僕人式領導 ........................................................... 5
2-1-1 僕人式領導之特徵比較 ................................................ 5
2-1-2 僕人式領導之定義與內涵 .............................................. 5
2-2 內隱領導理論 (Implicit leadership theory) 概述 ........................ 7
2-2-1 內隱領導原型匹配 (Implicit leadership prototype fit) 的應用.......... 8
2-3 領導－部屬交換 (Leader-member exchange, LMX) 理論 ..................... 8
2-3-1 LMX理論概述與發展 ................................................... 8
2-3-2 LMX的構面與量測關係 ................................................. 9
2-3-3 LMX的個體層面影響因素與形成過程 ..................................... 10
2-4 部屬工作績效 ........................................................ 11
2-4-1 任務型績效 ........................................................ 12
2-4-2 組織公民行為 ...................................................... 12
2-5 部屬對主管僕人式領導原型預期與行為感知的匹配性 ......................... 14
2-5-1 部屬對主管僕人式領導一致性 .......................................... 15
2-5-2 LMX關係對部屬工作績效之影響 ......................................... 22
2-5-3 LMX關係在僕人式領導一致性與部屬工作績效的中介效果 ..................... 22
三、研究方法 ............................................................ 24
3-1 研究架構 ............................................................. 24
3-2 研究樣本與資料搜集程序 ................................................ 24
3-3 研究工具 ............................................................. 26
3-3-1 內隱領導理論觀點的僕人式領導 ........................................ 26
3-3-2 領導－部屬交換 (LMX) 關係中介變項 ................................... 27
3-3-3 部屬任務型績效 ..................................................... 28
3-3-4 部屬組織公民行為 ................................................... 28
3-3-5 控制變項 .......................................................... 29
3-4 資料分析與統計方法 ................................................... 31
四、研究結果 ............................................................ 34
4-1 資料來源與樣本結構 ................................................... 34
4-2 信度分析與效度分析 ................................................... 37
4-2-1 信度分析 .......................................................... 37
4-2-2 收斂效度與區辨效度 ................................................. 37
4-3 驗證性因素分析 ....................................................... 40
4-4 Pearson相關分析 ..................................................... 41
4-5 顯著差異樣本數比例 ................................................... 42
4-6 假設檢定 ............................................................ 42
4-6-1 部屬對僕人式領導匹配性一致和不一致時對工作績效之影響 .................. 42
4-6-2 部屬對僕人式領導匹配性一致和不一致時對LMX之關係 ....................... 47
4-6-3 LMX對部屬工作績效之影響 ............................................. 49
4-6-4 LMX在僕人式領導一致性與部屬工作績效之間的中介效果 ..................... 50
4-7 假設與研究結果 ....................................................... 50
五、結論與建議 .......................................................... 52
5-1 研究結果與討論 ....................................................... 52
5-2 研究貢獻 ............................................................ 55
5-3 管理意涵 ............................................................ 56
5-4 研究限制與未來研究建議 ............................................... 57
參考文獻 ................................................................ 59

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指導教授

林文政(Wen-Jeng Lin)

審核日期

2024-6-26

推文