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姓名 黃健生(Jason Huang)  查詢紙本館藏   畢業系所 工業管理研究所
論文名稱 ㆒流程導向方法論以設計快遞服務業之資訊系統
(A Business Process-Oriented Methodology for Designing Information System of Express Logistics Provider)
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摘要(中) The Logistics Service Provider (LSP) industries are undergoing radical change. Not long ago, LSP was understood to be responsible for the delivery of goods from producer to customer. Nowadays, however, the emphasis is much more on the organization and management of the entire logistics supply chain between producers, manufacturing, warehouses, distributors and the end-customers of subsequent stages.
Due to the complexity and size of service coverage of LSP industries is increasing, and to integrate the whole logistics operations and meet a great variety of customer requirements, a LSP has to fully utilize a sound information system that facilitates the transmission and processing of data as well as supporting decision-making regarding strategy, tactics and real-time operations. According to the dramatic growth of the application of Business Process Methodologies to develop Information System. Our purpose of this research is to develop a Process-Oriented Methodology for Designing the Information System of Express Logistics Provider (POM_LSIS). In brief, this system is adopted Systems Life Cycle Design (SDLC) methodologies in the software specification and creation processes. And we apply Software Quality Function Deployment method (SQFD) and Business Process Management (BPM) techniques, including Enterprise Ontology and Unified Modeling Language (UML), to define system requirements and specifications.
Our proposed can provide the functions as follows: (1) Integrating physical logistics process and information system process to improve efficiency. (2) Containing the capacity to be flexible in order to meet the needs of both system users and customers. (3) Reducing the cycle time from preparation to go live.
摘要(英) The Logistics Service Provider (LSP) industries are undergoing radical change. Not long ago, LSP was understood to be responsible for the delivery of goods from producer to customer. Nowadays, however, the emphasis is much more on the organization and management of the entire logistics supply chain between producers, manufacturing, warehouses, distributors and the end-customers of subsequent stages.
Due to the complexity and size of service coverage of LSP industries is increasing, and to integrate the whole logistics operations and meet a great variety of customer requirements, a LSP has to fully utilize a sound information system that facilitates the transmission and processing of data as well as supporting decision-making regarding strategy, tactics and real-time operations. According to the dramatic growth of the application of Business Process Methodologies to develop Information System. Our purpose of this research is to develop a Process-Oriented Methodology for Designing the Information System of Express Logistics Provider (POM_LSIS). In brief, this system is adopted Systems Life Cycle Design (SDLC) methodologies in the software specification and creation processes. And we apply Software Quality Function Deployment method (SQFD) and Business Process Management (BPM) techniques, including Enterprise Ontology and Unified Modeling Language (UML), to define system requirements and specifications.
Our proposed can provide the functions as follows: (1) Integrating physical logistics process and information system process to improve efficiency. (2) Containing the capacity to be flexible in order to meet the needs of both system users and customers. (3) Reducing the cycle time from preparation to go live.
關鍵字(中) ★ 物流服務業
★ 企業流程管理
★ 資訊系統發展
★ 物件導向
關鍵字(英) ★ UML
★ Object-Oriented
★ Information System Development (ISD)
★ ARIS
★ QFD
★ Business Process Management (BPM)
★ Logistics Service Provider (LSP)
論文目次 Chapter I Introduction.............................................................................................1
1.1 Background...................................................................................................1
1.2 Motivation and Objective.............................................................................3
1.4 Thesis Organization......................................................................................5
Chapter II Literature Review..................................................................................7
2.1 Logistics Service Provider (LSP).................................................................7
2.1.1 Definition of LSP.......................................................................7
2.1.2 Classifications of LSP................................................................8
2.1.3 Logistics Systems of LSP..........................................................10
2.2 Information System of LSP (LSP_IS)..........................................................14
2.2.1 Issues of LSP_IS........................................................................14
2.2.2 The Level of Functionality of LSP_IS.......................................15
2.2.3 Functions of LSP_IS..................................................................16
2.2.4 Existing Solutions for LSP_IS...................................................17
2.3 Information System Development (ISD)......................................................18
2.3.1 The ISD Methodology...............................................................18
2.3.2 The ISD Process.........................................................................19
2.3.3 The Role of Enterprise Ontology of ISD...................................22
2.3.4 The Role of Business Process of ISD........................................24
Chapter III Overview of POM_LSIS......................................................................27
3.1 Introduction to POM_LSIS...........................................................................28
3.2 Develop LSP Ontology.................................................................................29
3.2.1 Study LSP Industries.................................................................29
3.2.2 Identify and Specify Objects......................................................28
3.2.3 Identify and Classify Relations..................................................32
3.2.4 Refine and Validate Ontology....................................................32
3.3 Components of Logistics System of LSP.....................................................33
3.3.1 Introduction................................................................................33
ii
3.3.2 Customers’ Requirements..........................................................35
3.3.3 Intermediates of Supply Chain..................................................37
3.3.4 4W1H Analysis of Logistics System Process............................38
3.4 Introduction to Models and Application Tools to Construct Methodology..39
3.4.1 Object-Oriented System Analysis Model..................................39
3.4.2 Software Quality Function Deployment....................................41
3.4.3 Process Chain Diagram..............................................................42
3.4.4 Unified Modeling Language......................................................43
3.4.5 Data Flow Diagram....................................................................45
Chapter IV Design of POM_LSIS...........................................................................47
4.1 Construct Business Model............................................................................48
4.2 Construct Requirement Model......................................................................50
4.2.1 Customer’s Requirement Pattern...............................................51
4.2.2 Construct SQFD Matrices..........................................................52
4.3 Construct Process Model..............................................................................54
4.4 Construct Object Model................................................................................60
4.4.1 Business Object Model..............................................................61
4.4.2 Process Model............................................................................62
4.4.3 Actor Model...............................................................................64
4.4.4 Application Model.....................................................................65
4.4.4 Data Model................................................................................66
Chapter V Implementation of POM_LSIS.............................................................68
5.1 Case Description...........................................................................................68
5.1.1 Background................................................................................68
5.1.2 Scenario Description..................................................................69
5.2 Business Model.............................................................................70
5.3 Requirement Model......................................................................71
5.4 Process Model...............................................................................73
5.5 Object Model................................................................................77
Chapter VI Conclusions and Recommendations...................................................83
6.1 Conclusions...................................................................................83
6.2 Recommendations.........................................................................84
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指導教授 高信培(Hsing-Pei Kao) 審核日期 2002-6-23
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