導入ERP系統之失敗架構-以台灣企業為例

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姓名

陸玫嵐(Mei-Lan Lu) 查詢紙本館藏

畢業系所

企業管理學系在職專班

論文名稱

導入ERP系統之失敗架構-以台灣企業為例
(A failure framework for Enterprise Resource Planning System – Taiwan’s industries)

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摘要(中)

本研究，的主要目的是透過問卷調查、數據分析，找出在2003年Al-Mashari 所提出ERP導入的關鍵因素，與1987年Lyytinen and Hirschheim所提出之系統失敗原因種類的相關性，從而建立一個ERP導入失敗架構之模型。由於先前的理論沒有實際數據驗證，故本研究，特地透過網際網路、信函發放問卷，針對台灣不同的企業之主要用戶、最終用戶、專案經理、高階主管等，進行調查，做為資料來源的收集與分析。

摘要(英)

In this research, we develop a failure model of ERP implementation that find out the co-relationship between the system failure notions that defined by Lyytinen and Hirschheim (1987) and the taxonomy of critical factors for implementation, excluding the setup and evaluation parts, that was listed by Al-Mashari at al. (2003). As the two theories did not go through verification by data collection from those organizations which implemented ERP system, hence to achieve more valid evidence, this premise is examined via a survey of ERP consultants, key users and end-users from different companies in Taiwan. The research result of this study indicates there are four failure catalogues including correspondence failure, process failure, interaction failure and expectation failure. With the results achieved from this study, we notice that the time frame, training & education, and system testing problems are the most critical factors. We suggest that if firms can put more focus and manage these problems, it will increase the likelihood of success in ERP implementation.

關鍵字(中)

★ 企業資源規劃
★ 資訊系統導入
★ 套裝軟體
★ ERP

關鍵字(英)

★ IS system
★ ERP

論文目次

目錄
摘要 III
目錄 IV
圖目錄 VI
第一章、緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 研究方法與架構 2
第二章、文獻探討 4
2.1 何謂ERP 4
2.2 ERP 發展 6
2.3 Al-Mashari(2003) 之ERP導入時期的關鍵因素 8
2.3.1 ERP 軟體的選擇 9
2.3.2 時間規劃的問題 11
2.3.3 溝通 11
2.3.4 作業流程的管理 12
2.3.5 專案的管理 12
2.3.6 教育訓練 13
2.3.7 系統測試 14
2.3.8 技術的能力的問題 15
2.3.9 系統間之整合 15
2.3.10 文化與結構上的變革 16
2.4 Lyytinen and Hirschheim(1987) 的資訊系統失敗類型 16
2.4.1 一致性失敗類型(Correspondence failure) 17
2.4.2 程序失敗類型(Process failure) 17
2.4.3 相互影響失敗類型(Interactive failure) 18
2.4.4 預期失敗類型(Expectation failure) 18
第三章研究結果 20
3.1 社會人文方面 20
3.2 關心因素與資訊系統失敗類型的統計分析結果 24
3.2.1 共變異資料 24
總共變異alpha 值為0.9779,顯示高度相關。 24
3.2.2 逐步迴歸的分析結果─一致性失敗類型 25
3.2.3 逐步迴歸的分析結果─程序失敗類型 27
3.2.4逐步迴歸的分析結果─相互影響失敗類型 28
3.2.5逐步迴歸的分析結果─預期失敗類型 29
第四章結論 32
參考文獻 37

參考文獻

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指導教授

蔡文賢(Wen-Hsien Tsai)

審核日期

2003-7-15

推文