| 摘要(英) |
Because of globalization and internationalization, companies are facing greater challenges in the business environment. Whether one firm wants to be superior to the others or just keep its competitive advantage in its industry, the best way is to introduce the concept of competence management. Competence management is not only a systematic and scientific approach to find and develop talents, but also an economical and effective way to create outstanding organizational performance.
In existence for more than 40 years, Company C is a well-established and well-organized corporation. Because it is a leading company in the insurance industry, we expect to achieve the following purposes by developing our core competency model in this research. First, we hope that our study processes and results can facilitate other companies in the insurance industry which also intend to develop their own core competency model. Second, we look forward to using the core competency model as the foundation for Company C’s human resource management (HRM) and human capital development (HCD). Finally, we also hope that the core competency model developed in this research as the direction and destination for Company C organization change.
We research the core competency model of Company C by following steps. First, we identify the preliminary competencies using secondary data analysis and behavioral event interviews. Second, we select the most important items with the aid of competencies investigation questionnaires. Third, we extend and develop the core competence items and behavioral events or criteria with behavioral event interviews again. Finally, we verify and complete the core competency model with the help of focus group interviews, satisfactory questionnaires and competency explicatory conferences. Through foregoing systematic and scientific approaches, we can not only identify organizational culture and value, but also clarify the types of behavior that high-performers have. Furthermore, our processes and results also provide some useful suggestions for other firms in the life insurance industry.
According to the result there are nine core competencies in the Company C: technical expertise, integrity, customer focus, teamwork, continuous learning, striving for innovation, proaction, sense of urgency, and communication. Managers and high-performing employees in the firm especially consider technical expertise, proaction, and continuous learning to be the most important things to help create organizational competitive advantage. Therefore, we advise the company to use those competencies and the core competency model as the foundation for making organizational and human resource strategies. |
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