參考文獻 |
[1] A. Majchrzak, " A national probability survey on education and training for CAD/CAM", Transactions on Engineering Management, Vol 33 (4), pp. 197, 1986.
[2] R. R. Nelson, and Cheney, P, "Training End Users: An Exploratory Study", MIS Quarterly, Vol 11 (4), pp. 547-559, 1987.
[3] C. S. Koberg, R. W. Boss, D. Chappell, and R. C. Ringer, "Correlates and Consequences of Protege Mentoring in a Large Hospital", Group Organ Manage, Vol 19 (2), pp. 219-239, 1994.
[4] R. O. Briggs, B. A. Reinig, and G. J. de Vreede, "The yield shift theory of satisfaction and its application to the IS/IT domain", J Assoc Inf Syst, Vol 9 (5), pp. 267-293, 2008.
[5] A. Bhattacherjee, "Understanding information systems continuance: An expectation-confirmation model", Mis Quart, Vol 25 (3), pp. 351-370, 2001.
[6] A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions, (distributed by American Marketing Association; released 1980), Article.
[7] Fazio, R. H. and Zanna. M. P., 1981, “Direct Experience and Attitude- Behavior Consistency”, in Advances in Experimental Social Psychology, L. Berkowitz (Ed.), 14, pp.161-202, Academic Press, New York.
[8] Yi, Y., 1990, “A Critical Review of Consumer Satisfaction”, in V. A. Zeithmal
(ed.), Review of Marketing American Marketing Association, Chicago, pp.68-123
[9] Latour, S. A. and Peat, N. C., 1979, “Conceptual and Methodological Issues in Consumer Satisfaction Research”, Advances in Consumer Research, Vol.6, No.14, pp.431-437.
[10] D. K. and P. C. Wilton Tse, "Models of Consumer Satisfaction Formation: An Extension", Journal of Marketing Research, Vol 25 (2), pp. 204, 1988.
[11] Hunt, H. K., 1977, “CS/D-Overview and Future Research Direction,” in Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction, H. Keith Hunt, ed. Cambridge, MA: Marketing Science Institute.
[12] Westbrook, R. A. and Reilly, M. D., 1983, “Value-percept Disparity: An Alternative to the Disconfirmation of Expectation Theory of Consumer Satisfaction”, Advances in Consumer Research, Vol.10, pp.256-261.
[13] Oliver, R. L. and Linda, G., 1981, “Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention”, Advances in Consumer Research, Vol.8, No.1, pp.88-93.
[14] J. C. and Dover Olson, P. A., "Disconfirmation of Consumer Expectation through Product Trial", J Appl Psychol, Vol 64 (2), pp. 179-189, 1979.
[15] R. L. and Swan Oliver, J. E, "Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach", Journal of Marketing Vol 53, pp. 21-35, 1989.
[16] Richard L. Oliver, "Effect of Expectation and Disconfirmation on
Postexposure Product Evaluations - an Alternative Interpretation", J Appl Psychol, Vol 62 (4), pp. 480, 1977.
[17] G. A. Churchill, Jr. and C. Surprenant "An Investigation into the Determinants of Customer Satisfaction", Journal of Marketing Research, Vol 19 (4), pp. 491, 1982.
[18] F. D. Davis, R. P. Bagozzi, et al., "User Acceptance Of Computer Technology: A Comparison Of Two Theoretical Models", Manage Sci, Vol 35 (8), pp. 982, 1989.
[19] Davis, F. D. J. (1986). "A Technology Acceptance Model for Testing New End-User Information Systems: Theory and Results." Massachusetts Institute of Technology 0454(0753): Doctoral dissertation, Sloan School of Management.
[20] F. D. Davis, "Perceived Usefulness, Perceived Ease Of Use, And User Acceptance of Information Technology", Mis Quart, Vol 13 (3), pp. 19, 1989.
[21] E. Karahanna, D. W. Straub, and N. L. Chervany, "Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs", Mis Quart, Vol 23 (2), pp. 183-213, 1999.
[22] E. Karahanna and D. W. Straub, "The psychological origins of perceived usefulness and ease-of-use", Inform Manage-Amster, Vol 35 (4), pp. 237-250, 1999.
[23] C. S. Lin, S. Wu, and R. J. Tsai, "Integrating perceived playfulness into expectation-confirmation model for web portal context", Inform Manage-Amster, Vol 42 (5), pp. 683-693, 2005.
[24] M. H. Hsu, C. M. Chiu, and T. L. Ju, "Determinants of continued use of the WWW: an integration of two theoretical models", Ind Manage Data Syst, Vol 104 (8-9), pp. 766-775, 2004.
[25] V. McKinney, K. Yoon, and F. Zahedi, "The measurement of web-customer satisfaction: An expectation and disconfirmation approach", Inform Syst Res, Vol 13 (3), pp. 296-315, 2002.
[26] W. J. Kettinger and C. C. Lee, "Pragmatic perspectives on the measurement of information systems service quality", Mis Quart, Vol 21 (2), pp. 223-240, 1997.
[27] Festinger, L. A. (1957). A Theory of Cognitive Dissonance, Row and Peterson, Evaston, IL,.
[28] R. N. Cardozo, "An Experimental Study of Consumer Effort, Expectation and Satisfaction", Journal of Marketing Research, 1965.
[29] Williams, L. J. (1989). "Affective and non-affective components of job satisfaction and organizational commitment as determinants as organizational citizenship and in-role behaviors." Unpublished doctoral dissertation. Bloomington, IN: Indiana University.
[30] R. E. Anderson, "Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance", Journal of Marketing research,(10), pp. 38-44, 1973.
[31] M. Koufaris, "Applying the technology acceptance model and flow theory to online consumer behavior", Inform Syst Res, Vol 13 (2), pp. 205-223, 2002.
[32] Cyber, R. M., March, J., (1963). A behavior theory of the firm. London,.
[33] M. Gelderman, "The relation between user satisfaction, usage of information systems and performance", Inform Manage-Amster, Vol 34 (1), pp. 11-18, 1998.
[34] L. F. Pitt, R. T. Watson, and C. B. Kavan, "Service Quality - a Measure of Information-Systems Effectiveness", Mis Quart, Vol 19 (2), pp. 173-187, 1995.
[35] M. Igbaria and M. Tan, "The consequences of information technology acceptance on subsequent individual performance", Inform Manage-Amster, Vol 32 (3), pp. 113-121, 1997.
[36] J. E. P. Bailey, S. W., "Development of a Tool for Measuring and Analyzing Computer User Satisfaction", Manage Sci, Vol 29, pp. 530-545, 1983.
[37] B. Ives, Olson, M. H. and J. J. Baroudi, "The Measurement of User Information Satisfaction", Communications of the ACM, Vol 26 (10) 1983.
[38] W. J. and G. Torkzadeh Doll, "The Measurement Of End-User Computing Satisfaction", Mis Quart, Vol 12 (2), pp. 259, 1988.
[39] A. Rai, S. S. Lang, and R. B. Welker, "Assessing the validity of IS success models: An empirical test and theoretical analysis", Inform Syst Res, Vol 13 (1), pp. 50-69, 2002.
[40] M. Zviran, N. Pliskin, and R. Levin, "Measuring user satisfaction and perceived usefulness in the ERP context", J Comput Inform Syst, Vol 45 (3), pp. 43-52, 2005.
[41] W. H. and E. R. McLean DeLone, "Information Systems Success: The Quest for the Dependent Variable", Inform Syst Res, Vol 3 (1), pp. 60-95, 1992.
[42] P. B. Seddon, "A respecification and extension of the DeLone and McLean model of IS success", Inform Syst Res, Vol 8 (3), pp. 240-253, 1997.
[43] M. and Z. Erlich Zviran, "Measuring IS User Satisfaction: Review and Implications", Communications of the Association for Information Systems, pp. 81-103, 2003.
[44] E. W. Anderson and M. W. Sullivan, "The Antecedents and Consequences of Customer Satisfaction for Firms", Market Sci, Vol 12 (2), pp. 125-143, 1993; V. A. Zeithaml, L. L. Berry, and A. Parasuraman, "The behavioral consequences of service quality", J Marketing, Vol 60 (2), pp. 31-46, 1996.
[45] P. A. Dabholkar, C. D. Shepherd, and D. I. Thorpe, "A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study", J Retailing, Vol 76 (2), pp. 139-173, 2000.
[46] P. G. Patterson, L. W. Johnson, et al., "Modeling the determinants of customer satisfaction for business-to-business professional services", Academy of Marketing Science, Vol 25 (1), pp. 4-17, 1997.
[47] A. Bhattacherjee, "An empirical analysis of the antecedents of electronic commerce service continuance", Decis Support Syst, Vol 32 (2), pp. 201-214, 2001.
[48] R. A. Westbrook, "Product/Consumption-Based Affective Responses and Post-purchase Processes", JMR, Journal of Marketing Research, Vol 24 (3), pp. 258, 1987.
[49] W. O. and J. E. Teel Bearden, "Selected Determinants of Consumer Satisfaction and Complaint Reports", Journal of Marketing Research, Vol 20 (1), pp. 21, 1983.
[50] Kram, K.E.(1985). Mentoring at Work. Glenview, IL: Scott, Foresman & Co.
[51] Murray-Hicks, M. & Nugent, J.(1971). Positive motivation process for changing human Behavior. Paper presented at the National Society for Performance and Instruction Conference, Rochester, N.Y.
[52] R. A. Noe, "An investigation of the determinants of successful assigned mentoring relationships", Personnel Psychology,(41), pp. 457-479, 1988.
[53] Fisher,B.(1994). Mentoring. London: library Association Publishing Ltd.
[54] T. A. Scandura and B. R. Ragins, "The Effects of Sex and Gender-Role Orientation on Mentorship in Male-Dominated Occupations", J Vocat Behav, Vol 43 (3), pp. 251-265, 1993.
[55] T. A. Scandura, "Mentorship and Career Mobility - an Empirical-Investigation", J Organ Behav, Vol 13 (2), pp. 169-174, 1992.
[56] B. Raabe and T. A. Beehr, "Formal mentoring versus supervisor and coworker relationships: differences in perceptions and impact", J Organ Behav, Vol 24 (3), pp. 271-293, 2003.
[57] R. J. Sanchez, T. N. Bauer, and M. E. Paronto, "Peer-mentoring freshmen: Implications for satisfaction, commitment, and retention to graduation", Acad Manag Learn Edu, Vol 5 (1), pp. 25-37, 2006.
[58] K. E. Kram, & Hall, D. T., "Mentoring in a context of diversity and turbulence", 1996.
[59] M. J. Lankau and T. A. Scandura, "An investigation of personal learning in mentoring relationships: Content, antecedents, and consequences", Acad Manage J, Vol 45 (4), pp. 779-790, 2002.
[60] I. and M. Fishbein Ajzen, "Attitude-behavior relations: A theoretical analysis and review of empirical research", Psychological Bulletin 84, pp. 888-918, 1977.
[61] R. A. Spreng, S. B. MacKenzie, and R. W. Olshavsky, "A reexamination of the determinants of consumer satisfaction", J Marketing, Vol 60 (3), pp. 15-32, 1996.
[62] C. M. K. Cheung and M. K. O. Lee, "User Satisfaction with an Internet-Based Portal: An Asymmetric and Nonlinear Approach", J Am Soc Inf Sci Tec, Vol 60 (1), pp. 111-122, 2009.
[63] T. M. Somers, K. Nelson, and J. Karimi, "Confirmatory factor analysis of the end-user computing satisfaction instrument: Replication within an ERP domain", Decision Sci, Vol 34 (3), pp. 595-621, 2003.
[64] K Mathieson, "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior", Inform Syst Res, Vol 2 (3), pp. 173-191, 1991.
[65] J. W. Moon and Y. G. Kim, "Extending the TAM for a World-Wide-Web context", Inform Manage-Amster, Vol 38 (4), pp. 217-230, 2001.
[66] L. T. Hu, & Bentler, P. M., "Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. ", Structural Equation Modeling, , pp. 1-55, 1999
[67] Hair Jr, J.F., R.E. Anderson, R.L. Tatham & W. Black (1998), “Multivariate Data Analysis”. Mul-tivariate Data Analysis.
[68] R. P. and Y. Yi Bagozzi, "On the Evaluation of Structural Equation Models", Academy of Marketing Science, Vol 16 (1), pp. 74, 1988.
[69] C. and D. F. Larcker Fornell, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, Vol 18 (1), pp. 39, 1981.
[70] L. A. Hayduk (ed), Structural equation modeling with LISREL: Essentials and advances (MD: Johns Hopldns Press., Baltimore 1987).
[71] K. A. Bollen (ed), Structural equations with latent variables. (Wiley, New York, 1989).
[72] P.M. Bentler, & Bonett,D.G., "Significance tests and goodness of fit in the analysis of covariance structures", Psychological Bulletin, Vol 88, pp. 588-606, 1980.
[73] S. L. Jarvenpaa, Tractinsky, J., & Vitale, M, "Consumer trust in an Internet store ", Information Technology and Management Science, Vol 1 ((1&2)), pp. 45-71, 2000
中文部分
邱皓政(2003),結構方程模式:LISREL 的理論、技術與應用。雙葉書廊。
邱皓政(2006),量化研究與統計分析。五南文化。
邱皓政(2007),多層次模型分析導論。五南文化。
蕭文龍(2007),多變量分析最佳入門實用書-SPSS+LISREL(SEM)。碁峰資訊。
王雲東(2007),社會研究方法。威仕曼文化事業。
|