組織公民行為與領導風格對團隊績效之影響－以學生專案團隊為例

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林家琦(Chia-chi Lin) 查詢紙本館藏

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資訊管理學系

論文名稱

組織公民行為與領導風格對團隊績效之影響－以學生專案團隊為例
(The Effects of Organizational Citizenship Behavior and Leadership Style on Team Effectiveness–A Case of Student Project Team)

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摘要(中)

企業組織為因應日益激烈的競爭環境以及快速變化的技術需求，紛紛採用團隊工作的方式來促進團隊成員彼此的互動及協調，以整合不同來源的專長、技能與資源。團隊式的彈性化運作方式能將擁有特定專長的一群人來負責特定的工作領堿，並使得企業能將商業策略與組織結構作更加緊密的結合，以創造優質的組織績效。因此，團隊運作的成功與否，與組織的生存與發展習習相關，在此情形下，團隊績效的研究也益顯重要。
本研究以「輸入－處理－輸出」的團隊績效模型，來探討團隊績效的影響因素，並提出一研究模型來探討這些因素是如何影響團隊績效。本研究採用團隊內的「社會支持」、團隊領導者的「主導程度」以及專案的「任務不確定性」作為影響「任務績效」的前因變項；並探討團隊內的「組織公民行為」對「社會支持」的影響，同時深入了解「任務不確定性」在「主導程度－團隊績效」之間關係的調節效果。
由於在資訊系統的發展，大多以團隊的方式來進行開發，且目前國內各大專院校資訊管理教育單位普遍設立「資訊系統開發專案」課程，以期學生能從實作當中學習到專案相關知識與團隊合作的經驗與智慧。因此，本研究以五所大專院校資訊管理系四年級學生為研究對象，探討學生資訊系統開發專案的團隊績效；以「問卷調查法」進行資料蒐集，得202份有效樣本。透過LISREL與SPSS來進行資料分析，以檢驗本研究模型和相關假說。
本研究結果發現，團隊內的「社會支持」對「任務績效」及「合作滿意度」有顯著正向影響、團隊的「組織公民行為」對「社會支持」有顯著的正向影響，且專案的「任務不確定性」對團隊績效中的「任務績效」有顯著的負向影響。本研究針對結果進一步提出幾項結論與建議，期供團隊領導者及團隊成員作參考。

摘要(英)

Facing escalating global competition and the ever changing technological environments, business organizations tend to adopt work team structures to enhance coordination among different members and integrate various resource. Today, the survival and development of business organization very much depend on the success of work teams. As a results, there has been a growth in studies on team process and team performance.
Based on the IPO (Input-Process-Output) model, this study attempted to develop a con-ceptual framework on factors influencing team performance. Team performance in this study includes two dimensions, namely, cooperation satisfaction and task performance. Organiza-tional citizenship behavior (OCBs), directive leadership and task uncertainty were identified as inputs antecedents influencing team performance. This study also proposed that social support plays a mediating role between OCBs and team performance, and that task uncertain-ty moderates the relationship of directive leadership and task performance.
A Survey on college students who participated and completed their information system development project in the previous year was carried out, with 202 valid samples collected. Results indicate that the effects of social support on cooperation satisfaction and task perfor-mance are significant and OCB is helpful in building social support within teams. Furthermore, task uncertainty has negative effects on task performance.

關鍵字(中)

★ 團隊績效
★ 任務不確定性
★ 專案團隊
★ 組織公民行為
★ 社會支持
★ 領導風格

關鍵字(英)

★ Social Support
★ Project Team
★ Organizational citizenship behaviors
★ Team Performance
★ Task Uncertainty
★ Directive Leadership

論文目次

論文摘要 III
Abstract IV
致謝辭 V
目錄 VI
圖目錄 VIII
表目錄 IX
第壹章緒論 1
第一節研究背景 1
第二節研究動機與目的 2
第三節論文架構與研究流程 3
第貳章文獻探討 5
第一節專案團隊 5
一、專案的定義 5
二、團隊的定義 6
三、學生專案團隊 9
第二節團隊績效 10
一、團隊績效模型 10
二、團隊績效指標 11
第三節組織公民行為 13
一、組織公民行為的定義 13
二、組織公民行為相關研究 15
第四節領導 16
一、領導的定義 16
二、領導風格 17
第五節社會支持 18
一、社會支持的定義 18
二、社會支持的重要性 18
第六節任務不確定性 19
一、任務不確定性的影響 19
二、任務不確定性的構面 20
第參章研究方法 21
第一節研究架構與假說 21
一、組織公民行為與社會支持 22
二、社會支持與團隊績效 22
三、老師主導程度與任務績效 23
四、任務不確定性與任務績效 24
五、任務不確定性在主導程度對任務績效關係間的調節效果 25
五、小結 26
第二節研究設計 26
一、研究樣本 27
二、研究變數之定義與操作化 27
三、問卷設計 31
四、資料蒐集 31
五、資料分析方法 31
第肆章資料分析 32
第一節樣本基本資料分析 32
第二節問卷量表之信度與效度檢驗 35
第三節假說檢定 40
第四節小結 43
第伍章結論與建議 45
第一節研究結果與討論 45
第二節管理意涵 48
第三節研究限制 50
第四節未來研究建議 51
參考文獻 52
一、中文部份 52
二、英文部分 54
附錄一：正式問卷 59
附錄二：整體模型－測量模型 62
附錄三：整體模型－結構模型 63

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指導教授

范錚強(C.K. Farn)

審核日期

2009-7-20

推文