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Items for Author "余杰峰"
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[企業管理研究所] 博碩士論文
2008-06-14
關係歷程在服務品質、關係品質對顧客忠誠度影響過程之調節效果─以行動電信業為例;to test the moderating effect of relational phase ?on the causal relation between quality of service and relation, ? and customer loyalty, the research has selected mobile telecommunication industry as target material
余杰峰
;
Chieh-Feng Yu
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