摘 要 論文名稱：建構客戶導向的製造品質資訊系統--以某筆記型電腦專業代工廠商為例 研究生：李宜峰 ; 2005年10月 21世紀是經濟全球化的時代，尤其是個人電腦 (Personal Computer；PC)產業，競爭已進入白熱化，中國大陸的崛起以其低成本的競爭優勢，吸引台灣的代工大廠紛紛到大陸設廠，品牌客戶對其品質的監督與與管控，顯得更為重要。本研究旨在以「製造品質」為中心，再以「客戶需求」為導向，探討「客戶導向的製造品質資訊系統」的建構，希望透過這個資訊系統使得品牌客戶與代工廠商之間，能夠協同合作，並且快速回應以解決製造的品質問題。本研究是以Q公司及其委託代工的客戶A公司為研究對象，將「製造品質資訊系統(MQIS)」的建構應用在其「筆記型電腦系統組裝」生產線上。 在建構「客戶導向製造的品質訊系統」的流程中有三個步驟：首先將品質資訊系統(QIS)功能的建構與現場控制系統(SFCS)的「資料收集與監督」功能相連結，然後以「IDEF0」方法建構現場控制系統(SFCS)與製造品質訊系統(MQIS)的功能模式，最後用「IDEF1X」方法來建構客戶需求的品質與生產資料模型。總之，本研究探討系統模式的建構，然後舉一實例使用VB 程式語言來展現系統畫面。在高度競爭的市場中，為了增加企業的競爭力，滿足客戶的需求為一重要的關鍵；因此，「客戶導向製造品質資訊系統」將扮演一極重要的角色。 Abstract To Construct The Customer-Oriented Manufacturing Quality Information System (MQIS) -- A case study of a specialized OEM/ODM Manufacturer for notebook computers Yi-Feng Lee； October, 2005 The 21st century is an era marked for global economics, especially in the PC (Personal Computer) industry that competition has been perfervid. The manufacturing capability of mainland China has grown up by its predominance of low cost, so that many Taiwan OEM/ODM manufacturers have moved their factories into mainland China. As the results, quality management and quality control become crucial factors. This research is focused on manufacturing quality management. Driven by customer requirements, the needs to construct the customer - oriented Manufacturing Quality Information System (MQIS) become obvious. Through MQIS, brand customers can closely cooperate with the OEM/ODM manufacturers to quickly respond to solve the quality problems occurred during the manufacturing. The research selects a company Q and its brand customer A as the research objects. Three key approaches have been deployed in the successful construction of the MQIS: Firstly, the connectivity functions between data collection of Shop Floor Control System (SFCS) supervision and the Quality Information System (QIS); secondly, the functional modeling of SFCS and MQIS using IDEF0 methodology; finally, the data modeling of customer's quality and production requirements using IDEF1X methodology. The MQIS has been applied on the production lines of system assembly for notebook computers. In summary, system modeling technology has been used in this research to build the customer-oriented MQIS, and actual examples has been demonstrated to use Visual Basic programming to present the system pictures. In today’s highly competitive market environment, satisfying customer requirements in order to enhance the competence has become an important key factor. Therefore, the customer-oriented MQIS will play a very important role.
