發展一企業流程導向方法論以設計電貿物流業之資訊系統; Development of a Business Process-Oriented Methodology for Designing the Information System of E-Logistics Service Providers

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題名:	發展一企業流程導向方法論以設計電貿物流業之資訊系統;Development of a Business Process-Oriented Methodology for Designing the Information System of E-Logistics Service Providers
作者:	劉家銘;Chia-Ming Liu
貢獻者:	工業管理研究所
關鍵詞:	電貿物流;企業流程模型;企業本體論;系統分析;品質機能展開;統一塑模語言;E-Logistics;Business Process Model;Ontology;System Analysis;QFD;UML
日期:	2002-07-02
上傳時間:	2009-09-22 14:11:47 (UTC+8)
出版者:	國立中央大學圖書館
摘要:	Possessing a robust logistics support is the key to develop Global Logistics and E-Commerce. In today’s global distribution and tremendously competitive environment, we need one single provider who is able to plan the whole logistics operation based on total optimization and to formulate a multi-mode transportation solution. E-Logistics Service Provider (E-LSP) is considered as one effective provider who can meet those requirements. E-LSP must integrate the operations between its partners and therefore a strong information system matters. However developing a successful information system is not easy due to the complex business process. Noticing this obstacle, this research attempts to develop a Business Process-Oriented Methodology for Designing the Information System of E-LSP (E-LSP_BPIS), which may greatly reduce the time and the cost of developing an information system. This research presents the methodology structuring process into the following steps. First, this research establishes E-LSP ontology to identify the relationships between entities in E-LSP, which helps us clarify ambiguity of words and classify them in order to improve the sharing and the reuse of knowledge. Then, this research does a strategic planning, which assists the researcher in designing a network of logistics and selecting appropriate partners as the basis of constructing business processes of E-LSP later. Next, this research utilizes Quality Function Deployment (QFD) to draw out three requirements of the information system from the requirements of customers in a hierarchy: the function requirements, the actor requirements, and the data requirements. Finally, this research organizes these three requirements into the complete business processes of E-LSP and then presents them by Unified Modeling Language (UML) as the foundation of connecting system design. Our proposed methodology expects to achieve the following advantages: (1) Improving the match of E-Logistic information system with customers’ requirements. (2) Presenting the whole business processes of E-LSP which is used as a blueprint for developing an E-Logistics information system. Possessing a robust logistics support is the key to develop Global Logistics and E-Commerce. In today’s global distribution and tremendously competitive environment, we need one single provider who is able to plan the whole logistics operation based on total optimization and to formulate a multi-mode transportation solution. E-Logistics Service Provider (E-LSP) is considered as one effective provider who can meet those requirements. E-LSP must integrate the operations between its partners and therefore a strong information system matters. However developing a successful information system is not easy due to the complex business process. Noticing this obstacle, this research attempts to develop a Business Process-Oriented Methodology for Designing the Information System of E-LSP (E-LSP_BPIS), which may greatly reduce the time and the cost of developing an information system. This research presents the methodology structuring process into the following steps. First, this research establishes E-LSP ontology to identify the relationships between entities in E-LSP, which helps us clarify ambiguity of words and classify them in order to improve the sharing and the reuse of knowledge. Then, this research does a strategic planning, which assists the researcher in designing a network of logistics and selecting appropriate partners as the basis of constructing business processes of E-LSP later. Next, this research utilizes Quality Function Deployment (QFD) to draw out three requirements of the information system from the requirements of customers in a hierarchy: the function requirements, the actor requirements, and the data requirements. Finally, this research organizes these three requirements into the complete business processes of E-LSP and then presents them by Unified Modeling Language (UML) as the foundation of connecting system design. Our proposed methodology expects to achieve the following advantages: (1) Improving the match of E-Logistic information system with customers’ requirements. (2) Presenting the whole business processes of E-LSP which is used as a blueprint for developing an E-Logistics information system.
顯示於類別:	[工業管理研究所 ] 博碩士論文

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