品質資訊系統（Quality Information System; QIS）係管理資訊系統（Management Information System; MIS）與全面品質管理（Total Quality Management; TQM）之充分結合。而品質資訊系統之開發，須將流程導向之觀念置入系統運作核心，才能達成跨組織、跨功能之整合。藉由品質資訊系統之建立與運用，可協助企業發揮過程管理之持續改善功效，並朝品質提升與顧客滿意之目標不斷前進。 本研究利用流程改造模式之構建，簡化複雜系統，並藉由導入程序之實施，協助企業掌握現況與策劃未來願景。而針對品質資訊系統之規劃與建構，則提出系統化實施步驟與應用方法，協助企業順利推導；藉由系統功效之充分發揮與運用，可進而實現企業目標，創造競爭優勢。 Quality Information System （QIS） is an ample combination of Management Information System （MIS） and Total Quality Management （TQM）. The concept of process orientation should be put into the core of system operation in order to have an integration effect that can stride across the organization and function widely in QIS developing. To set & use QIS validly will help the business improving effects always and moving toward the target of quality promoting and customer satisfaction continuously. This research used configuring process reengineering model to simplify a complex system and then assisted the business to handle current situation and plan future perspective through implementing the introduction procedure. Systematic working steps and applied methodologies were proposed herein for being useful tools that will aid the business to plan and construct QIS smoothly, and then to fulfill the business goal and create the competitive superiority progressively via full applied effects in QIS.
