計程車車隊派遣作業之研究; A Research on the Taxi Fleet Dispatching

NCUIR > School of Management at National Central University > Executive Master of Industrial Management > Electronic Thesis & Dissertation > Item 987654321/11162

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/11162

Title:	計程車車隊派遣作業之研究;A Research on the Taxi Fleet Dispatching
Authors:	謝文仁;Wen-jen Hsieh
Contributors:	工業管理研究所碩士在職專班
Keywords:	衛星派遣、智慧型派遣、計程車排班區規劃、派車模式;Station dispatching;Intelligent transportation system
Date:	2009-06-16
Issue Date:	2009-09-22 14:15:17 (UTC+8)
Publisher:	國立中央大學圖書館
Abstract:	目前計程車業者面對同業競爭壓力、空車率偏高與經濟不景氣 , 如何有效進行計程車的派遣以提升服務品質及競爭優勢，謀求轉型以吸引消費者搭乘，提升消費者搭乘意願，來增加計程車乘客率及降低營運成本，實為重要之課題。計程車在派遣作業上結合了全球衛星定位系統(GPS)、地理資訊系統(GIS)與通用封包無線服務技術（GPRS），已成為電腦衛星派遣系統在計程車營運的新發展趨勢。招呼站派遣是計程車業者最主要的派遣營運方式，為了減少計程車空車營運成本、提高派遣效率與增加整體營運載客數量，可運用衛星派遣系統的新技術，探討招呼站服務區域的規劃及計程車派遣作業，將車輛遲到的比例降低，將車輛預計到達以及實際到達的時間控制在乘客可接受的範圍內，目的是降低乘客拒絕搭乘及乘客未現的比例，以達到提昇車輛派遣次數及最大整體營運載客數量。 Currently taxi companies facing competition pressure of the same business companies, low taxi loading rate, economic recession . How effectively carrying on taxi dispatching to promote service quality and competitive advantage, seeking reforming to attract the consumers to travel by taking the will, increasing the taxi passenger rate and reducing the operating cost, really become important topics. It has become major trend of development of intelligent transportation system in commercial transportation about taxi operation with global satellite position system (i.e. GPS), geographic information system (i.e. GIS) and the General Packet Radio Service (i.e. GPRS). Station dispatching is an important operation model for taxi companies. Intelligent transportation system with advanced telecommunication technology could reduce the cost of low taxi loading rate, increase the operation efficiency, and increase total income. This research proposes a model to partition service areas of taxi stations and the station dispatching operation. It could reduce the rate of taxi delay in arrival, and control the arrival time become acceptable for passengers. The purpose is to reduce the rate of no show or the passengers refuse to take the taxi, increase the operation efficiency, and increase total income for this research.
Appears in Collections:	[Executive Master of Industrial Management] Electronic Thesis & Dissertation

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