筆記型電腦面對市場需求的演進，對於性能與配備的複雜度相對變化性提高，也因此使用者容易產生操作以及性能方面各類不同問題，協助客戶花費在處理品質異常解析所耗費的時間儼然成為了代工業者的沉重負擔，雖然研發設計過程中累積了許多寶貴的資料，卻也鮮少應用於後續量產製造異常解析上，而維修人員因背景知識及經驗不同，更使得品質問題的處理效率差異甚大。當遇到較重大的品質問題時，效率上的差異有時甚至會影響到公司的生產流程與產品價值。 本研究有鑑於此現象，希望能大幅減低繁瑣的異常解析時間，提供一套較簡單之方式，供維修分析人員使用。運用資料探勘藉助資料分析軟體 Clementine，找出其品質異常分析決策的重要性與影響。希望藉著這樣研究的結果，提供後續相關人員在進行維修解析時，做為重要的參考依據，甚至藉著蒐集與分析資料的方式，挑出隱含在其中之條件，成為後續新產品研發時期，提前進行驗證與測試降低後續發生之可能，以期許得到最大的效益。 The industry of Notebook Computer faces the gradual progress of market demand in improving performance and changing of complexity allocated. Thus, users have all kinds of performance problems to operate Notebook. It is becoming a heavy burden in OEM computer to spend time on analyzing and deal with quality. Though research and development are accumulated a lot of valuable knowledge in the design process but it has also seldom applied to the follow-up amount and produced and made and unusually analyzed. Also, maintenance engineers have different experience and background to handle issue, the difference of gap to handle efficiency in quality issues cannot find a standard of operation. When a quality issue occurs, the difference on efficiency will even influence the production procedure and products value of the company. According to the phenomenon in OEM Company, the research will lower tedious analytic time by a wide margin and offer a set of simpler ways for maintenance engineer to resolve issue by using analysis software Clementine. It is very importance to find out its quality and analyzing decision. The result of this research provides a best solution and the basic of reference for maintenance engineers. The research is base on materials collection and analyzing to find out conditions in any possibility as solution in development phase of new product. To reduce issues occurred again before items verify and reduce testing time in order to expect to receive the greatest benefit in this research.
