| 摘要: | 摘 要 台灣於2001年正式加入世界貿易組織(World Trade Organization：WTO)改變國內市場並加速全球化貿易活動，關稅逐年降低對國內汽車產業衝擊逐年增加，尤其對於高固定成本獲利又少的產業營收會有影響，特別是汽車產業。因現今企業營運環境比以往更為險峻，企業需建立一套適合自己的營運模式，才能在這一波中屹立不墜。 因此，許多企業引用六個標準差或是JIT豐田式管理(TPS)、TQM(全面品質管理)、LP(精實生產)，以及TPM(全面生產管理)活動，上述每項營運模式皆有它的特色與功能。然而以TPM模式最被廣泛採用，因它強調高效能的生產力、準時交貨、增進顧客滿意度。另方面許多企業實施TQC已經多年導入TPM活動較容易，因追求共同目標TQC與TPM有許多類似的特質，以分析企業內部改善、增進總合效率來提升企業的競爭力。 TPM活動展開需結合公司經營分針與未來願景，第一階段展開TPM(全面預防保養)的目標是藉人與設備的體質改善，進而改善企業體質，以達零損失、零故障、零缺點以及零災害。第二階段展開TPM(全面生產管理)進階到生產管理效率極限化、新產品開發能力，以達成高品質低成本的目標，來提升企業整體競爭力。 本論文以C-公司研究個案，深入探討導入TPM的過程與實施成效。並且運用IT資訊技術輔助TPM活動結合公司的經營分針，以全面性經營管理之系統、其原則仍然整合企業之使命、經營理念、企業文化、方針與目標、策略方案與執行計劃，促使企業整體資源得以充分發揮其功效，同時也分析導入TPM成功關鍵因素。 由C-公司實證分析，我們察覺IT資訊技術輔助TPM活動，不論是低成本、高品質、交貨成效、縮短上市時間，直接或是間接皆有正向顯著性關聯性。因IT資訊技術是綜合各方面來建構資訊平台就像大家庭一樣，每位員工皆有正確的資訊知道發生何事，怎樣來趕得上時程，也可依照當時情況來作有效決策與有效能的判斷。 由個案公司研究顯示有計劃的實施TPM各項程序，不但能幫助團體創造凝聚力，且提供全公司一致的分針與目標，進而獲致豐碩之效益。 總之,成功的TPM是建構在日積月累模式，並非一日可磯。而資訊技術IT能夠讓各項事務活動具有彈性與創造力，且蓬勃發展。 關鍵字：全面預防保養、全面生產管理 Abstract Since 2001, Taiwan had been jointed WTO has changed domestic marked and has accelerated global trade activity. Each year had been reduced tariffs and the automobile businesses in Taiwan are faced with the stricter and stricter economic surroundings. Revenue productivity is imperative for every business, for those with low margins and high fixed cost structures, like the automobile business. Strategy should be immediately put into action to avoid the bankruptcy. The environment of operation business is more competitive than before and enterprises devote themselves to implementing all kinds of strategies to make them different from their competitive. There are lots of methodologies applies in enterprises, such as 6-sigma, JIT (just in time), TQM (Total Quality management), LP (Lean Production) and TPM (Total Productive Management) each them plays different roles and functions. TPM activities emphasize Productivity, on-time performance, creating satisfied customers, popularized in enterprises around the world. Another site, TQC activities had been successfully developed in many companies for years, Before the TPM programs were launched the programs. TQC and TPM were able to combine it’s characteristic well in the pursuit of a common objective. TPM programs on the basis of TQC, analyzing how to continue making internal improvement, promote OEE (overall equipment efficiency), and strengthen the company’s competition advantage. The PhaseⅠgoal of the TPM (Total Preventive Maintenance) campaign is to improve the enterprise by improving personnel and equipment in order to achieve nil loss, nil damage, nil defect and nil public hazard .The PhaseⅡ goal of the TPM (Total Productive Management), is upgrade to increase production management, new product ability, high quality and low cost improve company competitiveness. There activities are processed according to the programmers made up management guidelines and vision of each company. This thesis seeks to, in the from of C-company case study, explore deep into the execution process and implementation result of the TPM programs, BPM (Business Policy Management),IT (Information Technology), are all- round management system, the principle of which lies in the integration of the mission, the management ideology, the corporate culture, the objectives and goals , strategic projects, and the execution plans of the entire enterprise, which shall eventually lead to the full exertion of the total resource within the enterprise, and also to analyze the key-elements of their success. From C- company case study, we find that TPM has a positive and significant direct relationship as well as an indirect relationship through IT with low cost, high levels of quality, strong delivery performance, and short time to market. Because, building IT framework environment is structured in many ways like a big extended family. Everyone knows what’s happen and everyone gets the same flow of up-to-date and accurate information. People can respond to changing circumstance quickly and effectively because better decisions and judgment. The finding of the research indicates that the well-planned TPM programs adopted by the case company studied not only helps create agglomerating force within the organization, but also provides the entire company with a collective and goals, which presumably bring about considerable profits. Summary, Success TPM model are built by daily patterns, not big one-off events. Flexibility and creativity are bloomed when everything has to be done by IT. Key words： Total Preventive Maintenance、Total Productive Management |
