組織運用跨功能團隊來達成較複雜的任務及目標，已日漸普遍，但跨功能團隊因具有成員多元化的特質，也會為團隊運作帶來不同的影響，其中最值得觀察的是因團隊多元化所引發的團隊衝突及團隊績效，因此本文以跨功能團隊中的部門多元化及職位多元化為主要研究對象，探討它們對團隊中任務衝突、程序衝突及關係衝突的影響，並試圖瞭解各團隊多元化構面如何透過團隊衝突而影響團隊績效；此外，以權力距離做為職位多元化與團隊衝突的調節變數。 本研究採問卷調查方式蒐集樣本資料，共發放250份問卷，回收166份問卷，問卷回收並編碼後使用敘述性統計分析、信度分析、相關分析以及階層迴歸模式等方法深入探討各項變數之間彼此相互的影響。 研究結果顯示，部門多元化會增加程序衝突，職位多元化可以促進團隊學習，當團隊衝突越高時，團隊績效、團隊學習及專案滿意度也會越差；另外，若團隊成員對權力距離的分數越高時，彼此對如何執行工作或如何分配資源的程序衝突也會越大，亦即權力距離對職位多元化與程序衝突之間具有調節效果。 Utilizing cross-functional team to achieve more sophisticated missions and goals, by an organization, is getting popular. But due to the multi-dimensional characteristics, of a cross-functional team, which will come out different result of teamwork operation. Especially the teamwork conflict and teamwork performance are the most worthy things to be observed due to multi-dimensional teamwork. The major research targets of this article mainly focus on the multi-functional departments and multi-functional position of a cross-functional team, to investigate the influence on task conflict, process conflict and relationship conflict. And to understand how the effect or influence onto teamwork performance via teamwork conflict within a multi-dimensional structure organization; in addition, by taking the acceptable level of power accessing range as the moderator in-between positional diversity and teamwork conflict. The investigating information of this research was collected by questionnaire survey method. 166 feedback out of 250 distribution with coding by sequence to do the descriptive statistical analysis, reliability analysis, correlation analysis and hierarchical regression analysis for further investigation of mutual influence within variables. The results show that functional diversity will increase process conflict, and positional diversity will enhance team learning. The higher of the team conflict, the worse of the team performance, team learning and project satisifaction. Another result suggests that power distance can moderate the positional diversity and process conflict.
