資訊科技於供應鏈管理中的角色日趨重要。眾多文獻認為供應鏈管理能產生 許多益處，而經由資訊科技支援供應鏈成員間的各種互動模式，這些益處可更進 一步的被強化。 這種由資料科技促使而形成的優越競爭優勢，背後的原因在於 提升供應鏈能見度(supply chain visibility)的能力。然而，供應鏈能見度的 概念一直未有清楚的定義，太多構念上的模糊性待釐清，且鮮有可操作化的衡 量。這使得在探討潛在可能的供應鏈能見度與績效之關連，及檢視可能影響供應 鏈能見度的因素時，益加的困難。因此，供應鏈能見度的利益，需要一個具有理 論基礎之系統化及緊密的研究架構，以探知為什麼它能提供如過去去研究所宣稱 的競爭優勢。為了解供應鏈能見度在變動環境下所扮演的角色，本論文應用動態 能力的觀點，揭露供應鏈能見度的本質。根據此觀點，本論文所提出的模式定義 四個可衡量的供應鏈能見度的構念，而供應鏈能見度將促使供應鏈的資源重置， 並進而改善供應鏈的績效。這四個可衡量的供應鏈能見度構念為：覺察之能見 度、學習之能見度、協調之能見度及整合之能見度。同時，為加強對供應鏈能見 度的了解，本論文找出對供應鏈能見度極具影響力的二個重要能耐，也就是資訊 科技能耐與關係能耐。最後，根據研究模式的調查結果，提出能更了解供應鏈能 見度的角色與本質的意涵。 Information technology has an increasingly important role in supply chain management. A body of literature suggests that supply chain management can provide many benefits, which can be further enhanced by information technology (IT) that supports various interactions among supply chain members. The reason behind the superior IT-enabled competitiveness is the ability to improve supply chain visibility. However, the concept of supply chain visibility still remains unclear and there is much conceptual ambiguity and little operationalization and measurement. This has made it difficult to explore the growing interest in potential links between supply chain visibility and performance and to examine the potential factors that influence the degree of supply chain visibility. The benefits of supply chain visibility thus require a more systematic and coherent research framework based on theoretical perspectives to understand why it can provide competitive advantage as claimed by previous research. To understand the role of supply chain visibility in turbulent environment, this dissertation uses the dynamic capabilities view to uncover the nature of supply chain visibility. Accordingly, the proposed model identifies four important measurable constructs of supply chain visibility that drives supply chain reconfigurability and then improves supply chain performance. They are v sensing for visibility, learning for visibility, coordinating for visibility, and integrating for visibility. Also, to enhance our understanding of supply chain visibility, two important competences are identified as influential factors to enhance supply chain visibility, i.e., IT competence and relational competence. Implications for better understanding the nature and the role of supply chain visibility are provided based on the survey results of the research model.
