在競爭激烈的環境之下，企業要如何透過快速調整資源，以維持或創造良好的組織績效，一直是企業界及學術界關心的議題。本研究從知識的觀點來探討組織的學習導向、資訊科技基礎建設能力及知識基礎動態能力對組織績效的影響。而組織學習導向及其資訊科技基礎建設能力，會影響組織調整其各領域知識基礎的速度；因此，也欲了解學習導向及資訊科技基礎建設能力經由動態能力作為中介變數，對組織績效的影響效果。此外，資訊科技對知識管理的支援程度，也和組織知識的動態調整息息相關；故本研究亦將資訊科技對知識管理的支援作為一中介變數，探討組織的學習導向及其資訊科技基礎建設能歷經由資訊科技對知識管理支援的中介，對組織知識基礎動態能力的影響效果。 本研究以台灣地區的製造業及服務業為研究對象，研究結果顯示：(1)知識基礎動態能力對組織績效有正向的影響效果；(2)學習導向會經由知識基礎動態能力的中介，而對組織績效產生正向的影響效果；(3)學習導向與資訊科技對知識管理的支援對知識基礎動態能力皆有正向的影響效果；(4)學習導向對資訊科技對知識管理的支援有正向的影響效果；(5)資訊科技基礎建設能力對於知識管理的支援、知識基礎動態能力以及組織績效的影響未獲支持。研究結果、限制及管理上的意涵在論文中皆有詳述。 With the coming of global competition, it is an important issue for firms to create and sustain competitive advantage by responding to the rapidly changing environment. This study takes a knowledge perspective to examine the relationships between variables, such as learning orientation, IT infrastructure capability, and knowledge-based dynamic capability, and firm performance. Besides, learning orientation and IT infrastructure capability can have effects on the speed for firms to adjust their knowledge base; therefore, this study also explore whether learning orientation and IT infrastructure capability may influence firm performance through the mediation of knowledge-based dynamic capability. Moreover, IT support for KM is also related to the adjustment of firm’s knowledge; thus, this study also treats IT support for KM as a mediator to examine whether learning orientation and IT infrastructure capability have influences on knowledge-based dynamic capability. This study was conducted with firms from manufacturing industries and service industries in Taiwan. Results indicate that: (1) knowledge-based dynamic capability has positive influence on firm performance; (2) learning orientation has positive influence on firm performance through the mediation of knowledge-based dynamic capability; (3) learning orientation and IT support for KM both have positive influence on knowledge-based dynamic capability; (4) learning orientation has positive influence on IT support for KM; (5) the influences of IT infrastructure capability on IT support for KM, knowledge-based dynamic capability and firm performance are not supported. The results, implications and limitations of this study are also discussed.
