ERP導入情境中使用者主導之實徵研究; User Ownership : An Empirical Test in the Context of ERP Implementation

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Title:	ERP導入情境中使用者主導之實徵研究;User Ownership : An Empirical Test in the Context of ERP Implementation
Authors:	張巧欣;Chiao-Shin Chang
Contributors:	資訊管理研究所
Keywords:	使用者主導;使用者參與;使用者涉入;企業資源規劃;User ownership;User participation;User involve
Date:	2004-07-06
Issue Date:	2009-09-22 15:24:00 (UTC+8)
Publisher:	國立中央大學圖書館
Abstract:	使用者參與在資訊系統開發的過程當中，一直被認為是一項重要的議題。為了證實資訊系統研究結果和系統成功間的關係，Barki and Hartwick將使用者涉入從使用者參與中區分出來，用以表示涉入的使用者之主觀心理狀態。在實務界當中，「使用者主導」被認為對於企業資源規劃系統導入專案的成功是非常重要的。本研究從理論觀點出發，探討使用者主導和上述提及的使用者相關概念之間的關係，以及使用者主導對使用者滿意度的影響。使用者主導的觀念類似於Line leadership，提倡由各部門經理擔任企業資源規劃系統導入專案的專案經理或領導者。此外，不論是來自於各部門的使用者代表，即對專案團隊有較深承諾的關鍵使用者，或是非專案團隊成員，但需要被訓練以完成各部門工作的終端使用者，都必須能夠表現出主動積極的責任感，並關心系統的成功與否。因此，我們以個人為分析層級，提出一個使用者主導的研究模式，包含使用者參與、使用者涉入與管理者的支持等前身因素，並解釋這些因素與使用者滿意度之間的關係。我們蒐集並分析了131份有效的問卷，包含來自二十個組織企業資源規劃系統的使用者。結果發現在企業資源規劃系統導入過程當中，使用者與資訊人員間良好的關係有助於增進使用者主導的表現。然而，使用者涉入與管理者的支持對於使用者主導程度的影響更甚。此外，關鍵使用者的角色具有調節效果，能與資訊人員間的關係產生交互作用，進而表現出較高的主導程度。使用者滿意度的部分如同預期，越高的使用者涉入與管理者支持，則能產生越高的滿意程度。而使用者主導與使用者滿意度也呈現顯著的正相關。 User participation has long been recognized as important practices in information systems (IS) development. To substantiate the IS research results on system successes, Barki and Hartwick distinguish the user involvement from the user participation to represent the subjective psychological state of the involved users. Cited by many practitioners that “user ownership” is critical to the success of enterprise resources planning (ERP) implementation projects, in this study we consider “user ownership” and its relationship with the aforementioned user related constructs and its impact on user satisfaction from a theoretical perspective. User ownership is consistent with the line leadership in that functional mangers can assume project managers or leaders in many ERP implementation projects. Moreover, both key users, representative users from various functional departments deeply committed in the project team, and end users, not team members but required to be trained in order to fulfill their job functions in each individual department, can exhibit an active responsibility and self-interested in system’s success. We, thus, propose a research model for user ownership with user participation, user involvement, and management support the antecedents, and aim to establish a robust explanation for user satisfaction from the individual level of analysis. We analyzed 131 valid responses of ERP users from 20 organizations and found that user-IS relationship during the ERP implementation can facilitate the demonstration of ownership in the presence of greater impact on user ownership from the user involvement and management support. Additionally, the role of key users can interact with user-IS relationship and demonstrate higher level of ownership than the other end users. As predicted the more user involvement and management support, the higher user satisfaction, we found the user ownership is significantly correlated with the user satisfaction also.
Appears in Collections:	[Graduate Institute of Information Management] Electronic Thesis & Dissertation

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