| 摘要: | 電子商務資訊系統在供應鏈管理(SCM)中提供了許多企業對企業(Business to Business, B2B)資訊交換或傳遞的途徑。其中應用最為廣泛的，也是本論文所要探討的對象，就是「跨組織資訊系統」（Inter-organizational systems, IOS）。在SCM的IOS文獻中，大部分均以探討中心廠導入IOS的績效為主，至於供應商導入IOS則多半是為了配合中心廠的要求，對於供應商的導入效益較少實徵研究探討。本論文參考Gattiker & Goodhue（2005）的研究模式，以組織資訊處理理論（Organizational information processing theory, OIPT）為基礎，探討IOS導入後對供應商績效的影響。本研究以現階段台灣資訊電子業供應鏈體系中的供應商為主要對象，也就是國內B計劃、D計劃以及星動計劃中或類似專案導入IOS的供應商；包括運籌服務業者、原物料供應商、成品供應商或品牌商等。 本研究主張供應商的整體利益需透過跨組織效率的提升和跨組織協調的改善等中介利益才可達到，並檢驗包括組織相依程度、客戶獨特性、連線後時間長度、IOS的類型、連線方式和資料品質等六項前置因素對中介利益和整體利益的影響。研究結果發現，實徵資料支持組織相依程度、客戶獨特性、連線後時間長度和資料品質等的假說。回收問卷也反應供應商對IOS提出的問題及建議，例如資訊分享應包括庫存管理、訂單管理、需求預測、付款明細、生產排程、和Logistics等類別，此結果能提供中心廠往後改善其對供應商IOS的參考。 The Electronic Commerce information systems provide the solutions for the Business to Business (B2B) data exchange or transmission in Supply Chain Management (SCM). The most general implementation is the introduction of inter-organizational systems (IOS), the subject of this study. While prior studies of the IOS in SCM have examined the benefits of network leaders from these systems, little attention has been paid to the benefits to suppliers that mostly are introducing the systems upon the request from their customers. This study replicates the research model of Gattiker and Goodhue (2005) in the context of post-implementation of IOS, examines the benefits of IOS to suppliers firms based on the organizational information processing theory (OIPT). The targets of this study are the vendors that have implemented IOSs in the supply chains of Taiwan’s IT and Electronic industries. For example, vendors that have participated B-Plan, D-Plan, and StarBex-Project (Star-Business Exchange Project) include logistics service providers, component suppliers, finished good suppliers, and own-branding suppliers. Accordingly we propose that the overall benefits to the vendors can be achieved through the intermediate benefits of coordination improvements and efficiency enhancements. We also examine six antecedents that might affect the intermediate benefits and overall benefits, including interdependence, uniqueness, time elapsed since implementation, IOS type, connection mode, and data quality. Results show that the empirical data supports hypotheses of interdependence, uniqueness, time elapsed since implementation, and data quality. The vendors also responded with their comments and suggestions towards the IOS, such as the information sharing should include inventory management, order management, demand forecast, payment detail, production plan, logistics, and so on, with which customers or buyers can improve their IOSs. |
