近年來企業即時通訊 (Enterprise Instant Messenger, EIM) 軟體越來越受到企業重視，部份原因是公眾即時通訊軟體如：MSN、Yahoo! Messenger 、Google Talk等的盛行，讓企業員工已習慣使用即使通訊軟體作為溝通工具之一。對企業而言，即時通訊軟體的使用已經不再是討論是否開放的問題，而是應關注於如何建置一套安全、便利且能提高員工在溝通上的效益及降低企業通訊成本的企業專屬即時通訊軟體。 本研究主要以問卷調查配合一對一深入訪談，分析個案公司在建置企業即時通訊軟體後員工之使用情形，進而探討個案公司在導入企業即時通訊軟體後，對企業員工在溝通效益之影響，最後對於企業評估或建置企業即時通訊軟體時做出建議。本研究結果有以下四點結論： 1. 員工使用EIM會提高同事間的溝通效率，而溝通效率增加的幅度，與EIM使用頻率成正比，再者EIM使用頻率亦與EIM使用滿意度及員工對EIM重要性的認知成正相關。 2.個案公司各部門的EIM受訪者其EIM使用頻率有差異。 3. 不同受訪者與同事間溝通習慣會影響受訪者使用EIM軟體的意願。 4. 使用者對EIM功能的了解程度正向影響受訪者使用EIM的頻率。 論文根據以上各項研究結果，提供企業未來建置EIM系統時之建議，以及未來研究方向之建議。 The prevalence of public instant messaging software such as MSN、Yahoo! Messenger 、Google Talk makes employees in enterprises get accustomed to regarding it as an important communication tool. And partly because of that, Enterprise Instant Messenger (EIM) software is getting more and more attention in business world in recent years. It is no longer a question of whether permitting employees to use EIM software in business but a question of how to establish one software which can upgrade communication efficiency and reduce communication cost while keeping it safe and convenient. By means of questionnaire and one-on-one interview, the research is focused on analyzing the staff’s using frequency and communication benefit after the company adopting EIM software. In the final part of the research, some suggestions are given to enterprises while they are evaluating or introducing EIM software. The following four points are deduced from the results of this study: 1. The using of EIM between colleges will boost communication efficiency which is in a positive correlation with using frequency. Furthermore, the EIM using frequency is also in direct proportion to the use satisfaction and recognition by the staff. 2. The EIM using frequency of the respondents vary with departments in the enterprise. 3. The habits of communication will affect respondents’ willingness to use EIM software. 4. The more users understand EIM software, the higher using frequency will be. Papers in accordance with the above findings provide enterprises some suggestions while adopting the EIM system and researchers may also take advantage of them as reference resources.
