An attribute-based model of quality satisfaction for Internet self-service technology

NCUIR > School of Management at National Central University > Graduate Institute of Information Management > journal & Dissertation > Item 987654321/31567

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/31567

Title:	An attribute-based model of quality satisfaction for Internet self-service technology
Authors:	Yen,HR
Contributors:	資訊管理研究所
Keywords:	CONSUMER PERCEPTIONS;COMPUTERS;LOYALTY
Date:	2005
Issue Date:	2010-07-06 17:51:18 (UTC+8)
Publisher:	中央大學
Abstract:	Many factors may contribute to consumers' satisfaction with Internet shopping, but the issue has rarely been addressed from the perspective of customer participation. Drawing on the attribute-based model, this article examines the attributes important for
Relation:	SERVICE INDUSTRIES JOURNAL
Appears in Collections:	[Graduate Institute of Information Management] journal & Dissertation

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