面對經濟投資環境的急劇轉變，服務業在經濟體系內不僅成長快速，在先進國家中的重要性與角色更是取代了工業。許多研究亦指出，一家企業會因應市場上顧客需求的多變而開發、創造出新產品或新服務。然而在研發新產品或服務的過程中，如果能提供一個資訊傳遞及共同作業的平台有效地整合資訊，便可讓服務開發專案的技術人員更快速進行系統架構的建製。 在設計服務系統流程時，可以視覺化的服務藍圖來描繪出每個服務傳送的程序、員工與顧客的角色，透過Blue Printing來檢視服務現場的情境。因此本研究的第一部份將應用Blue Printing的概念，第二部份再利用UML (統一塑模語言)的圖形來規劃服務系統架構，首先以Class diagram繪製每個活動間彼此的關係、Sequence diagram繪製人員與活動之關係，接著利用Activity diagram來確認整個服務系統的可行性。最後，我們採用金融業的服務流程為案例介紹來驗證整個方法論的執行步驟。Being confronted with the rapid changes in economic investment environment, the service industry in the advanced countries is not only a fast-growing economy system; it is more important than the industrial. Many studies have also pointed out that a business will develop a new products or new services to fulfill the variety needs of customers. However, in the process of developing new products or services, we can provide a service platform which is information-communicating and collaborating, so that technique experts could rapidly construct the service system. In designing the process of service system, we can use service blueprint to visually demonstrate every part of deliveries, roles of personnel and customers. Therefore, this study will apply the concept of Blue Printing in the first part. Secondly, applying UML (United Modeling Language) to draw the architecture of service system; Using Class Diagram to depict the relationships of every activities, Sequence Diagram to depict the relationships of personnel and activities, and Activity Diagram to confirm the availability of service system. To demonstrate the proposed framework for developing service platform, we use the process of financial industry as an implementation example.
