組織商業智慧系統導入之研究-以A公司CIM部門為例none

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題名:	組織商業智慧系統導入之研究-以A公司CIM部門為例none
作者:	陳冠霖;Kuan-lin Chen
貢獻者:	資訊管理學系碩士在職專班
關鍵詞:	商業智慧;Business Intelligence.
日期:	2010-07-08
上傳時間:	2010-12-08 14:58:19 (UTC+8)
出版者:	國立中央大學
摘要:	摘要近年來全球化的趨勢之下企業之間競爭愈來愈激烈，組織如何比競爭者更快跟上環境快速的變化，成為維持生存獲利的要務。商業智慧 (Business Intelligence，BI)是利用企業日常經營過程中搜集的大量資料轉化為資訊、知識來避免瞎猜的行為和無知狀態，其分析、預測能力可以協助管理者快速、正確的制訂決策。個案公司多年來持續建廠及併購，成為國內TFT-LCD龍頭廠商之一，其快速成長與成功的背後如何面對複雜、不確定性的需求來導入生產資訊為主題的商業智慧系統，正是與本研究所欲探究的重點。因此本研究以個案研究的訪談、觀察等方式進行資料蒐集，了解A公司在快速成長的情況下，電腦整合部門導入商業智慧系統的過程，研究歸納出結論分成三個構面：一、「導入面」：系統導入過程依個案公司快速擴張及營運模式的變化，不斷進行修正，逐步整合資料的廣度(資料來源及範圍擴大)、再到深度(資料時間拉長)，過程中並獲得高層主管的支持，持續投入資源及協助減少各階層使用者對新系統的抗拒。二、「系統面」：考量自有技術的掌握，及系統彈性、成本、維護…等各方面因素，個案部門透過系統顧問、團隊培養、外購元件等方式，獲得系統技術以達到系統完全自製的目標。三、「成果面」：個案公司逐步從資料、資訊、知識到智慧來整合生產資訊，提供個案公司管理者進行決策的參考，並透過系統自製大幅降低系統開發、維護上的成本，並能隨時彈性因應企業需求調整以增加系統競爭力。關鍵字：商業智慧Abstract In recent years, the competition between enterprises is fiercer under the trend globalized. So, how to keep up with the highly changeable environment before competitors is very important. Business Intelligence (BI) manages a large number of manufacturing data collected in the course to turn the behavior avoiding being guesstimated and ignorant state into information, knowledge, and intelligence. It provides predicting ability to help administrator's fast, correct formulation decision. The case company has founded the factory and merged continuously for many years. It has become one of the domestic TFT-LCD leading manufacturers in Taiwan. How could the company face the complicated and uncertain user requirements then buildup business intelligence system successfully is focal point that just wants to probe into with this research institute. The materials of this research is collected by interview, way of observing etc. Of case study, we understand how CIM department of A-Company buildup business intelligence system successfully in case of growing up fast. The conclusion of this study is summing-up to divide into three literary compositions: 1. System migration: In order to met the requirements that the change of case company’s fast expanding and operation way, BI system was revised constantly. Both scope and depth of manufacture material was integrated progressively. CIM department also obtained support of the senior level executive in the course and put into resources and help to reduce resisting to new system of user of different levels continuously. 2. System Development: Consider the mastering of own technology, systematic elasticity, cost, maintenance etc, case department trains through systematic advisor, created a technical team, purchased the key components etc. outside. They obtained the goal that systematic technology totally makes in order to reach the system by itself. 3. Achievement: Case Company integrated the information of manufacturing from data to information, knowledge and intelligence progressively. Offering the reference of decision iii to administrators. The in-house systems by a wide margin reducing system develop, maintain cost. Of course, the system can be modified at any time for enterprise’s requirement by increasing the systematic competitiveness elasticity. Keywords: Business Intelligence.
顯示於類別:	[資訊管理學系碩士在職專班 ] 博碩士論文

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