論文摘要 本研究主要以DeLone & McLean(1992,2003)所提出其資訊系統的成功模式為基礎，探討個案公司原先所使用舊系統及流程時所產生的問題；並以導入產品生命週期管理系統(Product Lifecycle Management, PLM)之變革過程，及對其公司管理方面得利的意涵，提供相關的思考模式以及應注意的問題。 PLM系統整合應用架構的特色包括以產品為核心，重視人員、流程及產品資訊，其範圍涵蓋從產品概念的構思開始直到產品EOL (End of Life) 的管理及支援(支援涵蓋跨部門、廠區、客戶以及協力廠商之間的合作)，並說明此整合應用架構在協同產品研發生命週期管理中的運作情境。 藉由對個案公司的觀察新的系統確實能夠改善舊系統的問題，提供作業面、管理面等相關資訊，還能夠與公司現有已經使用的系統整合為一，使制度統一且易於操作和管理。此系統的最終目標是希望能夠達成產品開發的資源分析與規劃，並協助管理者慎作決策，且能夠建立成知識管理的資料庫，讓所收集的資料與產品開發的經驗，得以用簡易的介面分享、流通及再創造價值，使整個產品生命週期管理系統能夠更有效率的達成，並成為公司的策略性夥伴。 關鍵字: 產品生命週期管理、管理資訊系統、資訊系統成功模式、專案管理 ABSTRACT This research focuses on not only the conflicts during old and new system processes transfer, which is brought up by DeLone & McLean (1992, 2003), but also the changes of product development procedures and the benefits it brings up. The product is the backbone of PLM, which integrates people, processes and product information as well. PLM consists of it conception, through design and manufacture, to EOL (End of Life). The introduction of the old system encounters too many problems to make the schedule on time; however, the new PLM does improve it. In addition, PLM provides the information of operating and managing aspects and it can well integrate with the on-going system. The goals of the PLM are to efficiently allocate and plan the development resources; also it helps the administrators for decision making. All the information can be collected into knowledge management database to optimize the efficient realization of products afterward. Keywords: Product Lifecycle Management (PLM), Management Information System, Successful Model of Information System, Project Management.
