An effective evaluation model and improvement analysis for national park websites: A case study of Taiwan

NCUIR > School of Management at National Central University > Department of Business Administration > journal & Dissertation > Item 987654321/51675

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/51675

Title:	An effective evaluation model and improvement analysis for national park websites: A case study of Taiwan
Authors:	Tsai,WH;Chou,WC;Lai,CW
Contributors:	企業管理學系
Keywords:	ANALYTIC NETWORK PROCESS;IMPORTANCE-PERFORMANCE ANALYSIS;GROUP DECISION-MAKING;WEB SITE QUALITY;FUZZY ENVIRONMENT;SERVICE QUALITY;HYBRID MODEL;MULTICRITERIA ANALYSIS;GOVERNMENT WEBSITES;BALANCED SCORECARD
Date:	2010
Issue Date:	2012-03-27 19:02:33 (UTC+8)
Publisher:	國立中央大學
Abstract:	Taiwanese National Park Headquarters employ advanced information technologies to attract travellers, researchers, and other visitors, but it is likely that not all Headquarters have clear knowledge about how successful their websites are. This study proposes an effective model for evaluating national park websites. The model first applies the Decision-Making Trial and Evaluation Laboratory (DEMATEL) to cope with the interdependencies between evaluation criteria. Next, it uses the Analytic Network Process (ANP) to compute weights for each criterion. Finally, it uses the VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) to rank Taiwanese national park websites. Overall, the results show that each national park website must be improved in order to become a high quality website. Furthermore, the weight-variance analysis suggests managerial actions based on two-dimensional maps for improving website quality. Therefore, this study not only provides a comprehensive and systematic approach that quantitatively measures a website's overall performance, but also contributes to practical applications in terms of providing worthwhile recommendations for building an ideal website. (C) 2010 Elsevier Ltd. All rights reserved.
Relation:	TOURISM MANAGEMENT
Appears in Collections:	[Department of Business Administration ] journal & Dissertation

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