本研究以無線射頻辨識 (Radio Frequency Identification, RFID) 系統在航空貨運作業之應用為研究主題，探討RFID技術導入航空貨運之效益，由於成本和效率一直是影響企業競爭力及企業追求利潤的關鍵因素，因此，本論文以航空貨運之兩個個案公司為例，說明目前RFID系統應用情形及RFID系統於航空貨運實務作業與資訊傳輸之關係，以訪談方式探討RFID系統導入航空貨運作業前後差異性。研究證實RFID系統應用於航空貨運作業確實有其正面的效益，導入RFID 技術有助於各項流程作業時間的改善，並降低人為錯誤，更可以降低人力成本。訪談兩家個案公司的受訪者後發現使用RFID系統能提升企業競爭力，但因RFID技術仍未成熟及成本高昂等問題，整體供應鏈相關企業使用意願不高。因此，RFID雖為新一代物流技術，但因整體航空貨運供應鏈並未對RFID導系統入有迫切需求，且政府目前對於RFID系統的推廣仍處在觀望的態度，所以無強制規範或實施之明確時程表。再者又因RFID價格不斐及規格、訊息傳輸格式皆未統一之情況下，短時間內無法將整個航空貨運環節串連。故本研究建議政府應帶領各產業共同規劃RFID系統的未來發展，並提出航空貨運導入RFID系統之執行計畫與願景，以整合供應鏈中所有相關使用者，如此才可將效益發揮最大化。The aim of this study is to investigate the benefits of Radio Frequency Identification (RFID) system implementation on air cargo operation. In specific, the cost spent on and effi-ciency improved by the implementation of the RFID system are the major questions to be answered by this study. This study employed the case study method as the research method to investigate two individual companies from air cargo industry. In addition, observation and structured-interview methods were used to collect data to investigate the differences between pre- and post-RFID system implementation in these two companies. The study results found that implementing the RFID system benefits for air cargo logis-tics operation. These benefits include: 1. enhancing process time control, 2. decreasing human errors, and 3. lowering personnel cost. Despite of the positive comments on the RFID system implementation found from the interviews, the system is too expensive and that limits adop-tion opportunity. By the same token, although the RFID system is the new generation of technology for air cargo logistics industry, this system is still not that attractive to the supply chain of related companies. At the meantime, the government seems to hold back on promot-ing the RFID system adoption because there are no compulsory regulations, financial incen-tives, or definite schedule for the implementation of RFID system. Even more, the implemen-tation of RFID system is very expensive and full of the format chaos. Under these circum-stances, it will not achieve the best demand of connecting the entire air cargo industry in the short time. In conclusion, it is suggested that our government take a more active role in promoting the RFID system in the air cargo industry. Only by combining the related users of supply chain and bringing up the execution plan can maximize the benefits and being strategically competitive amid the world leading nations.
