| 摘要: | 民事執行委外拍賣由行政、立法、司法體系共同推動，於民國89年金融機構合併法通過賦予民間公司承辦民事執行委外拍賣的法源，在唯一公正第三人台灣金融資產服務股份有限公司成立後正式啟動，期能引進民間公司的資源與效率，紓解各地方法院逐年增加的民事執行辦案壓力。惟經過十餘年，各地方法院的民事執行新收案件總量自90年的35餘萬件增加至100年的121萬件，委外拍賣的案件量卻自93年的半年實際送案4,428件、全年預定送案6,000件，至100年的實際送案僅2,840件，經統計100年委外拍賣的案件量僅佔民事執行不動產總案量不到5%，此項司法體系最大宗的政府事務委外政策推行績效不彰，尚待相關人等共同努力。本研究旨在探討民事執行此項政府事務建立委外拍賣商業模式的可行性與關鍵成功因素，茲就政府事務委外理論進行文獻探討，以了解政府為何要將屬公共行政的民事執行委託民間公司辦理，及辦理的精神與規範為何；並探討商業模式的各種論述，期使承辦民事執行委外拍賣的民間企業及司法院、各地方法院，對此項政府事務的委外辦理及商業模式建立有全貎性的了解。對民事執行委外拍賣而言，委託人與受託者的了解會是民事執行委外拍賣建立商業模式，最重要的共同認知。文獻探討後，再以成立未久、單純經營民事執行委外拍賣業務的案例公司，選擇適合其屬性的「總體環境分析法」、「創新商業模式三步驟分析法」、「8+商業模式分析法」為研究方法，以商業模式的觀點，解構案例公司辦理民事執行委外拍賣的總體環境，並逐步依創新商業模式三步驟，分析其在承辦價格受限的政府委外業務－民事執行委外拍賣，應如何提出顧客價值主張、設計關鍵流程、配置關鍵資源，以導出合理利潤公式，帶來商業模式的創新，其後再輔以8+商業模式的八大要素展開分析，以完整了解該民事執行委外拍賣的創新商業模式，有何不足之處應予補強，始得永續經營。最後以研究所得之想法、觀念與見解，對政府推動民事執行委外拍賣提出建議，期使此項政府事務委外的推動，能在觀念上及實際執行上均有助益而得繼續成長。Auction Outsourcing of civil execution was set into action by the systems of administration, legislation and jurisdiction collaboratively. It assures the legal foundation to permit auction outsourcing of civil affairs undertaken by folk enterprises according to the Financial Institutions Merger Act approved in 2000. The only righteous third party- Taiwan financial asset service corporation initiated it officially after establishment. It anticipates inducing the resource and efficiency of folk enterprises to mitigate the increasing executive pressures of civil affairs performed by each district court year by year. After above 10 years passed, the total new case number of civil execution undertaken by each district court increased from above 350 thousand cases in 2001 to 1,210 thousand cases in 2011, while the actual case number of outsourcing auction declined from 4,428 for the half year of 2004 which expected 6000 cases as a whole year to 2,840 in 2011 actually. The total proportion of case number of outsourcing auctions to the total real estate of civil execution was under 5% according to the statistical analysis win 2011. It appears that the performance of promotion on the outsourcing policy of the biggest government affair under the system of jurisdiction is not ideal as anticipation and it shall be improved by the common endeavors from the related personnel.The study aimed at exploring the feasibility and critical success factors of business model on auction outsourcing under civil execution. It explored the literatures of outsourcing theories concerning government affairs in order to understand why government delegated folk enterprises to conduct civil execution attributed to public administration and the spirits and regulations upon conducting. Further, it discussed a variety of researches on business model in order to assist folk enterprises who undertake the auction outsourcing of government affairs as well as the judiciary and district to reach a full view of comprehension on outsourcing transaction and establishment of business model upon the government affairs.In terms of auction outsourcing of civil execution, the comprehensions of consigner and trustee is the most important mutual cognition regarding the establishment of business model on auction outsourcing of civil execution. After the discussions on the literatures, it took a newly- established company as the case study, conducting the auction outsourcing of civil execution as the main business. It employed “macro-environment analysis”, “three-step analysis of innovative commercial mode,””8+ business model approach” suiting for its attribution as the research methodology. It exerted the notion of business model to analyze and construct the macro-environment that the case company undertook auction outsourcing of civil execution. Further, it used three-step analysis of innovative business model step by step and suggested the opinions of customer value, designs of critical process, as well as deployment of critical sources after the analysis on the government outsourcing business under a price limitation to induce the rational profit formula in order to bring into the innovations of business model. Furthermore, it developed the analysis based on the eight factors of 8+business model to make completed comprehension on the innovative commercial modes as auction outsourcing of civil execution to intensify the insufficient parts for the purpose of sustainable business. Finally, it exerted the ideas, notions and opinions concluded from the study to make suggestions for the auction outsourcing of civil execution as government promotion. It prospects to make benefits on the aspects of notion and practical implement and successive progress through the promotion of public affair outsourcing. |
