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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/63829

    Title: 政府服務便利商店化的可行性分析
    Authors: 成征洋;Yang,Chen
    Contributors: 管理學院高階主管企管碩士班
    Keywords: 便利商店;創新服務;自然人憑證;電子化政府;Citizen Digital Certificate (CDC);convenience store;e-government;innovative service.
    Date: 2008-07-03
    Issue Date: 2014-05-08 15:33:04 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 97年1月起交通部公路總局與便利商店合作,現在民眾只要至樓下的便利商店即可完成駕、行照換發等監理的業務,完全不再受時間與空間的限制。政府在積極導入電子化後,目前各政府機關部門在處理民眾事務時民眾只需要面對單一的窗口,文件就得以在不同單位間順利傳遞、辦理。
    ;During the past two decades, the Taiwanese government has been attempting to improve its services by exploiting the rapid development of information technologies. It now hopes to provide e-government service through a “single window service” concept, which integrates services traditionally provided by different governmental agencies, such that the publics can receive one-stop shopping services. Starting January 2008, one can apply for driver license, vehicle license and other motor vehicle related affairs through nearby 24-hour convenience stores located throughout the country. This is break-through, in that government services is now not limited by distance or time.
    Single window service is the first step of e-government. In the future, more resources of the private sector companies can be further integrated into the government’s service strategy. However, some government services involve sensitive information. Currently, the Ministry of Interior Affairs issues Citizen Digital Certificates, which are PKI-based (Public Key Infrastructure) digital certificates, to any citizen in Taiwan, under the e-government initiatives. The certificates provide an opportunity for secure on-line transactions. However, it is not as popular as expected now, probably because of inconveniences in application and lack of killer applications.
    The study attempts to integrate the digital certificate into e-government services, and propose a solution such that 24-hour convenience store can securely provide various services, even with high security requirements, beyond that of the current motor vehicle related services. The feasibility of the proposed solution is examined from various perspectives, including market, legal, technical, and economical.
    The solution provided by this study can be a reference by other private sector companies to assist in the e-government initiatives. It can achieve a win-win-win situation, whereby the government and private sector companies can collaborate to provide better service for the publics. This may increase the competitiveness of the government and provide innovative business opportunities for private sector companies.
    Appears in Collections:[高階主管企管(EMBA)碩士班] 博碩士論文

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