;In any enterprise, top management has to deal with a variety of different people inside and outside his organization. In brief, managers must have the ability to sense people, to “know” them. With regard to the people within the organization, one of the most important skills that top management must have is able to utilize his staff for their best skills and talents. With regard to the people outside of the organization, such as suppliers, subcontractors, cooperative partners, customers and rivals, managers need to be keenly familiar with the mind sets of those major stakeholders in order to be successful.
This research reviews Western human behavioral sciences to understand the scientific foundation of “knowing people”. Then the researcher reexamine the ancient Chinese book, Ren-Wu Chi by Liu Shao, and other important Chinese literatures related to “how to know people” left by well-known generals, politicians, and strategists. Especially this study try to compared this important “know People” to the Western behavioral theories. The research results will provide top management a fairly complete reference as regards to skills of managing their interpersonal relationship with employees.
It is hoped the contributions from this research will include the followings:
1. Providing helpful tools for top management to better understand the theory, methods and procedures of “knowing” people. The research results will remind top management of how difficult it is to “know” people, and, with the aid of the provided tools, help inspire top management to improve their “way of knowing people.”
2. In addition to knowing their employees better, it is also hoped this research will help top management to know themselves better.
3. A third goal of this research to help top management know their competitors. It is of utmost importance and key to a company’s success that top management know its competition.
4. Finally, in addition making these research results available to those in the business world, it is also thought these results can be used as effective and systematic procedures for those in academia.