| 摘要: | 企業面臨全球化競爭日益激烈，商業複雜度與日俱增趨勢下，為達成企業長久經營的生存利益，大多數企業皆致力於與商業夥伴結盟合作，依據企業資源的現況，做最佳化整合，以快速回應客戶、市場以及競爭者。在企業試圖提升整體供應鏈效率之際，個別企業組織內部的作業流程變革改善是不可或缺的一環。當個別企業組織的作業流程達到最佳化，企業間協同作業才能發揮它的最佳綜效。
本研究以國內某專業半導體封裝代工公司在工作流程平台規劃與執行為例，透過文獻探討，來分別釐清企業流程管理、企業流程管理系統與失效模式分析的定義與概念，並直接參與個案規劃與執行，進行個案的資料蒐集與彙整，進行深入研究。探討企業進行工作流程管理平台導入，如何經由失效模式分析工作流程遭遇的問題與瓶頸，以輔助企業流程變革的分析工作，協助企業解決效率、成本、流程整合以及資料整合四方面的問題。同時針對導入流程的不同單位進行訪談，蒐集單位主管意見，以驗證流程平台導入實際成效。
透過研究分析後，歸納出成功導入企業工作流程管理平台，可提供企業內部一個流程整合性的資訊架構，方便內部員工即時查詢各流程資訊，作為審核作業或決策判斷時的依據，的確會為企業帶來改善效益。研究結果顯著支持流程管理平台有助於改善企業營運績效，加上結合失效模式分析適度的進行企業內部流程的變革，採取必要行動予以消除、合併、重新排序與控制來達到流程改善，將更有效提升資訊的正確性、改善服務品質與減少營運成本，並能呈現出企業的管理效能，來達到高效率的管理績效目標。
;When businesses are facing intense global competition and complex business environments, most managers take effort to cooperate with other bussiness partners for achieving specific business objectives. Businesses attempt to optimize the integration of their resources in order to quickly respond to customer requests, market demands and competitive acts. When companies attempt to increase their supply chain efficiency, improving their internal operational processes is indispensable. Once internal operational processes are optimized, better synergies of the collaboration between companies are more likely to be acheived.
This study is based on a semiconductor package manufacturer in Taiwan with a focus on its business process management. The study reviewed the literature about “Business Process Management,” “Business Process Management System,” and “Failure Mode and Effects Analysis.” At the same time, the researcher collected primary data and secondary data by participating in the BPMS development. By analyzing the data, the study demonstrated how to help the case company solve the issues related to efficiency, cost, process integration and data integration by FMEA. Further, the researcher also collected opinions from managers by interview to check the actual effectiveness of the implemented BPMS.
The summarized findings are as follows. A successfully implemented BPMS, which could provide integrated data and real-time information, certainly brought about efficiency improvement for the company. At the same time, the company combined BPMS with FMEA to implement internal processes change and process improvement. It helped the company obtain better performance and better workflows by using four principles of ECRS (Eliminate, Combine, Rearrange and Simplify). After the implemention, the business processes of the company are indeed more effective with improved information accuracy, service quality and operating costs, thus achieving the performance goals of the implementation. |
