在全球化的經營模式趨勢與經濟趨勢的發展下，汽車零組件產業均面臨市場需求變動、產能提昇、成本降低的競爭壓力。個案公司除在台灣設廠外，亦於大陸設置發貨中心，以求降低成本，並接近客戶就近服務。然而汽車零組件產業有種類繁多且需長期供應以供維修之用等特性，加上AM件之採購時程的不確定、供應商與顧客間資訊傳遞繁雜與不連貫之特性，容易導致交期延宕及庫存缺貨或過高等問題。除此之外，個案公司主要產品銷售95%為外銷市場，出口貨品需要通關、貨運、船運等配合，聯繫作業大量且繁雜。因此，如何持續的改善企業內、外部流程，成為供應鏈管理的重要課題。 本研究將以汽車售服市場鈑金件作為SCOR模式(Supply Chain Operations Reference Model, SCOR)之個案對象，並結合延遲策略對市場特性的應用，提供企業供應鏈管理的改善方法，以建立一個較完備的汽車售服產業的供應鏈參考流程。SCOR的方法論提供一個整體性的架構，能夠讓供應鏈流程的所有參與者，包括製造商、上游物料供應商、下游經銷商或客戶，皆能以此架構作為產業標準，協助管理者針對各企業相關的供應鏈部份來進行管理。 ;As the trend of globalized business model, automobile parts industry is facing the market competition pressure on volatile demand, productivity improvement and reduction in cost. The case company not only established a factory in Taiwan but also built a dispatching center in Mainland China, in order to keep the cost down and provide an efficient service for its customers. However, automobile parts industry has the characteristics of a wide variety of parts and a long-term supply for maintenance. Hence, uncertain AM procurement schedule and incoherent information between suppliers and customers may easily cause delay in delivery and too high or too low inventory level. Besides, 95 percent sales of the case company’s main products is export market.export goods take a lot of time on complicate procedure and coordination between customs declaration, freight forwarding and shipping. Therefore, how to continuously improve cooperate internal and external process will be the important issue of supply chain management.
This case study will adopt a SCOR model(Supply Chain Operations Reference Model, SCOR) as a case of automobile after-sales stamping parts and combine postponement tactic for product production and distribution that can further improve the management of a supply chain and establish a complete flow for automobile aftermarket parts industry on supply chain. The SCOR model establishes a global framework. All the participants of a supply chain, including the upstream suppliers, the manufacturing companies, and the downstream distributors or customers can use this model as a common business standard and assist to manage different sections of a supply chain. The performance measurement standard provided by the SCOR model enables all the members of a supply chain to adequately communicate and improve the workflows.