本研究結果顯示： (1). 透過QUIS問卷測得看診輔助系統介面的易用性偏中等，平均分數為128.91。 (2). 70%的受訪者認為「看診輔助系統」若能整合現行醫療系統(如：HIS)，能得到較高的效益。 (3). 54%的受訪者認為透過看診輔助系統可分攤醫師例行性問診的部分時間，提昇看診效率。 (4). 36%的受訪者認為「看診輔助系統」對醫病關係的正向影響(如:能降低與沒耐心的病患摩擦的機會)。 (5). 另外有36%的受訪者認為「看診輔助系統」對醫病關係的幫助不大，認為應從現行的醫療體制(如全民健保)的問題上改進。 整體而言，看診輔助系統對醫師的工作效率及醫病關係的建立具有正面的影響，透過本研究的實驗過程可以清楚了解醫師對醫療系統需求，將有助於日後導入系統更為順利。 ;Patient waiting time in hospitals has increased gradually due to the rapid population growth in Taiwan. The longer waiting time patients have, the worse patient-doctor relationship may be. Due to limited medical resources (e.g. lack of physicians), it is difficult to shorten patient waiting time. Hence, this study was designed to effectively use patient waiting time to help physicians make proper diagnosis, by developing a Clinical Decision Support System (CDSS). The development of the CDSS was separated into two projects. One is an online information system in which physicians can edit questions for patients to answer. The other is an App for patients to fill in information that they would like to share with physicians (e.g. history of drug usage). In this study, we focus on the former one. Specifically, the aim of this study was to develop the CDSS, and to examine the effect of the CDSS on physicians’ work efficiency and patient-doctor relationships. Key results 1. Around 50% of the respondents were satisfied with the user interfaces in the CDSS. 2. 70% of the respondents suggest that it is important to integrate the CDSS into the existing information systems in hospitals (i.e., Hospital Information System). 3. 54% of the respondents indicate that the CDSS can improve their work efficiency. 4. 36% of the respondents believe that the CDSS has positive effects on doctor-patient relationships. 5. 36% of the respondents reply that the CDSS may not be helpful for doctor-patient relationships; they suggest that the current healthcare policy (i.e., National Health Insurance) was the main reason causing negative doctor-patient relationships.
