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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/71691

    Title: 臺灣地方客家行政機關契約委外成效之研究:桃園市客家桐花祭個案分析
    Authors: 陳玉貞;Chen-Yu-Chen
    Contributors: 客家研究碩士在職專班
    Keywords: 契約委外;客家桐花祭;代理人理論
    Date: 2016-07-22
    Issue Date: 2016-10-13 13:45:09 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 政府體認並且具體回應客家族群集體對於文化傳承的焦慮與殷切期盼,在中央及地方各級政府之中設置客家行政機關,桃園市政府自2011年成立客家事務局以來,將許多過去被認為是政府應做的業務與服務,透過公私協力合作關係契約委外。本文是以代理人理論為研究基礎,研究目的是探討客家地方行政機關契約委外成效,以具有文化指標的桃園市客家桐花祭作為研究個案,從委託方(政府機關)、代理方(承包廠商)、參與方(參與民眾)三方不同的角度切入,並以經濟、效率、品質與效能六大構面作為分析,衡量是否達成提升客家族群文化發展的預期目標。
    ;A Study of the Contracting Out Effectiveness of the Local Hakka Agency in Taiwan: The Case of the Hakka Tung Blossom Festival in Taoyuan City.


    The Taiwan government recognizes and concretely responds to the anxiety and expectation of cultural heritage from Hakka. So it sets Hakka affairs department in the central and local government. Since Taoyuan city government found department of Hakka affairs in 2011, it has accomplished many affairs and services by public-private partnership which was considered to be done by the government itself in the pass. The research purpose of the study is reviewing the effectiveness of the local Hakka administrative agency based on the case study of the Taoyuan Hakka Tung blossom festival which has cultural significance. The research investigates from three different perspectives: client (government), agent (contractor) and participants (public participation) and analyzes with six dimensions: economy, efficiency, quality and efficacy, etc to measure whether it achieve the expected goal of improving Hakka cultural development.
    The study showed that government bashes subsidies for local clubs due to political benefit. The acceptance of work lays emphasis on hardware. Customer satisfaction survey is just a formality. Interactions between government and firms are restricted. People who participant activities hope government can provide more ways for public participation and focus on how to inherit the Hakka cultural as the core value.
    The results recommended that government should practice citizen participation and richly cultivate local cultures. On-the-job training for civil servant who is in charge of Hakka affairs should be strengthened. The committee member arranged for purchasing process should consider people with professional knowledge as top priority. Government should set up the feedback mechanism for youth volunteering. Customer satisfaction survey should be conducted justly by third party. Evaluation should be implemented with focus group method: simplify administrating process and cultivate club talent.

    Keywords: Contracting Out, Hakka Tung Blossom Festival, Agency theory
    Appears in Collections:[客家研究碩士在職專班] 博碩士論文

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