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|Title: ||社群媒體經營之創新商業模式與競爭優勢探討 －以A公司為例|
|Keywords: ||B2B;O2O;社群媒體;商業模式;競爭優勢;B2B;O2O;Social Media;Business Model;Competitive Advantage|
|Issue Date: ||2016-10-13 14:24:23 (UTC+8)|
本研究採個案研究法，針對個案公司高階營運主管進行深度訪談，並以Mark Johnson (2010) 白地策略商業模式及Hill & Jones (2001) 競爭優勢為理論基礎，探討個案公司創新的商業模式及其成功的競爭優勢。根據研究結果得到四項結論：首先，個案公司把握商機，垂直整合B2B電商平台的創新商業模式。其次，個案公司重視社群平台技術發展與研發創新力，透過市場區隔、快速成交，進而達到市場經濟規模，獲得利潤最大化。第三，掌握顧客需求，提供多樣化產品與服務及人員專業化的素質水準，使顧客得到高層次需求滿足。最後，個案公司由其社群媒體經營發展企業核心能力，維持穩定的成長，確保競爭優勢。本研究根據研究成果，對個案公司未來發展提出二項實務建議，包括：1. 推行整合服務之經營、2. 持續技術提升，滿足到府服務之需求趨勢。
;As China begin to take flight as an economic power, coupled with the ubiquity of internet and mobile devices, innovative business models based on e-commerce have become more common. The fast urbanization of Chinese cities and increasing disposable income continue to shape the demand of Chinese population to follow the latest beauty and fashion trends, even the third and fourth tier cities are catching up to first and second tier cities in terms of demand. Chinese government is increasing its effort in regulating the beauty industry, resulting in the urgency for the industry to innovate towards newer business models. There is great potential in the synergy between internet, cosmetic surgery, beauty, and health industries
In this study, we documented one of the first Chinese companies to break free from the traditional business models, and successfully develop a B2B platform to link the online and offline business models. The case company streamlined both the upstream and downstream activities to increase profits, reduce costs, streamline supply chain and put in place a platform to share resources between partners for mutual benefits. It also utilized social media channels to execute marketing activities specific to its target customers. This led to highly effective O2O channel strategies that led to improved customer satisfaction, customer loyalty and stickiness. All this could be contributed to the effective B2B e-commerce strategies.
The research was conducted through in-depth interviews with high-level executives within the case company, using the theories from Seizing the White Space: Business Model Innovation for Growth and Renewal by Mark Johnson (2010), and Strategic Management Theory: Competitive Advantage by Hill & Jones (2001) to find the competitive edge of the case company. Four conclusions were found from the study. First, the company took advantage of the opportunity by integrating the B2B e-commerce platform. Second, the case company prioritized community platform’s R&D and innovation, pinpointed the target market, be first to market, which quickly led to economies of scale to maximize profits. Third, the company understood their target customers, and provided the complete portfolio and delivered professionally. Lastly, the company maintained social media business of its core competitive edge to maintain a steady growth. As a result of this research, we would like to provide two suggestions to the case company: 1. Implement an integrated business model, 2. Continue to innovate in technology around the door-to-door service of the target customers.
|Appears in Collections:||[資訊管理學系碩士在職專班 ] 博碩士論文|
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