| 摘要: | 近年來台灣食品安全事件頻傳，食品安全議題層出不窮，每起事件皆引起社會大眾莫大的驚恐，除了重創消費者對於台灣食品業者的信賴感，也嚴重影響台灣在國際間的形象。食品安全事件不僅直接影響食品製造者相關企業的商譽與銷售營業額，最終與影響最深的是消費者的心理與生理，社會大眾對於台灣食品的信任度已經徹底崩盤，政府應該如何替國人健康把關，食品業者應該如何配合以防品質不良商品進入到供應鏈中，政府與企業應該如何攜手重拾消費者信心，都是值得思考的課題。
本研究採用質性研究方法中的個案研究法，針對個案公司為了預防與降低食品安全事件並強化源頭管理，進而建置資訊系統進行探討與分析。本研究以「限制理論」為主軸，依據打破實體限制的五階段思考流程進行分析，透過不停地找尋組織內的限制因素以及隱含的核心問題，持續檢視阻礙達成系統目標的主要因素，並分析系統導入後可能遇到的衝擊與挑戰進而建構出有效的改善機制，最後以「組織面」與「系統面」兩種角度歸納出成功導入系統的關鍵因素。
個案公司屬於台灣零售流通企業的龍頭企業，同業與跨業間競爭激烈，持續擁有競爭優勢與永續經營是企業首要目標，私人企業雖然都是以營利為主要目的，若波及食品安全事件卻又無法及時因應，企業可能須花費更高的成本與代價來對應。
本研究可做為個案公司產銷溯源系統之下一階段開發過程中的經驗參考，並協助個案公司朝向永續經營的目標邁進；也可做為未來具備永續發展的經營理念與社會責任精神相關餐飲業或食品製造業者建置系統之策略與經驗參考。改變需要整個社會共同努力，企業的社會責任與永續發展觀念必須深植於企業與民眾的心中，才能構建「食在安心」的永續環境。
;In recent years, Taiwan′s food safety incidents occur very long, every incident has aroused great public panic, hit Taiwan consumer trust in the food industry, but also seriously affect Taiwan′s image in the international. Food safety events have an impact on food manufacturers and related businesses goodwill sales turnover, the most affected is the health of consumers, public confidence in Taiwan for food has been completely collapsed, the government should try to make the supply chain to work, food industry should avoid using of poor quality raw materials, the government and enterprises should work together to regain consumer confidence.
Case companies in order to prevent and reduce food safety incidents and strengthen management at the source, and then build information systems are discussed and analyzed. Application of "Theory of Constraints" of the five-stage process were analyzed by constantly looking for constraints within the organization as well as the implicit core issues continue to view main obstacle to reach the target system, import and analyze system impact and challenge may encounter further improve the construction of an effective mechanism, and finally to "organization faces" and "system face" two angles summarize the critical factors to implement systems successfully.
The study is one of Taiwan′s leading enterprises in retail distribution companies, the fierce market competition, continue to have a competitive advantage and sustainable business are the primary goals, the main purpose of the private sector is profit, if the spread of food safety incidents but can’t response timely, companies may need to spend a higher cost and expense to deal with problems.
The paper can be used as the next stage of the development process of the system reference experiences and help the company toward sustainable management of cases the goal; also be used as future with sustainable development and social responsibility philosophy spirit food industry, build strategy system of reference and experience. Changing needs of the entire community to the concept of social responsibility and sustainable development of enterprises must be rooted in the hearts of everyone in order to construct "Fresh in relief" of life. |
