以跨界活動及機制處理組織間資訊系統整合的障礙;Dealing with barriers of IOS integration with boundary-spanning activities and mechanisms

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题名:	以跨界活動及機制處理組織間資訊系統整合的障礙;Dealing with barriers of IOS integration with boundary-spanning activities and mechanisms
作者:	周坤約;Chou, Kun-Yueh
贡献者:	資訊管理學系
关键词:	釋出能力;彈性;誘因對齊;組織間資訊系統整合;Desorptive Capacity;Flexibility;Incentive Alignment;IOS Integration
日期:	2017-07-07
上传时间:	2017-10-27 14:39:07 (UTC+8)
出版者:	國立中央大學
摘要:	透過組織間資訊系統 (IOS) 的資訊分享，資訊科技 (IT) 重新塑造了傳統上以運籌活動為基礎的供應鏈。組織間資訊系統不只透過減少生產與協調成本來增加作業效率，也提供資訊能見度來減輕長鞭效應。雖然組織間資訊系統整合有許多效益，但是仍有許多障礙等待克服。基於不對稱的公司間關係（亦即資源、能耐、效益、風險、以及力量的不對稱）的認知及組織間資訊系統整合的跨界本質，本研究辨識出一些需要被克服的跨界障礙。因此，本研究提出一個理論框架來說明在資源轉移、能耐轉譯、利益轉換方面的跨界流程是否可以使組織間資訊系統整合受益。換言之，因為供應鏈成員之間所具備的資源、能耐、效益、風險、力量並不均等，這會限制組織間資訊系統整合的效果。因此，有必要讓各種不對稱的資源跨越公司邊界並減輕公司間資源差異的問題，藉此增加組織間資訊系統整合的效果。同時，轉移資源、將資源轉譯成為對伙伴有意義的能耐、以及將自利（自己受益）的行為轉換為互利（彼此都受益）的行為，則是跨越組織邊界以減輕不對稱性的關鍵方法。本研究結合能耐觀點與治理觀點，而以動態能力及誘因對齊的概念來支撐整個理論框架。根據這樣的想法，本研究發展了十個假說，並收集162家台灣製造業公司的資料進行統計檢定。實徵結果顯示跨界流程確實可以使公司間組織間資訊系統整合受益。本研究因此建議買方公司對IT技能的釋出能力、供應商的資訊系統彈性、以及公司間的誘因治理是克服組織間資訊系統整合之跨界障礙的關鍵。最後，本研究據此提出了相關的理論意涵與實務意涵。;Information technology (IT) reshapes traditional logistics-based supply chain by increasing information sharing between firms with inter-organizational systems (IOS). IOS not only increases operational efficiency through the reduction of production and coordination costs but also provides information visibility to mitigate the bullwhip effect. Although IOS integration has numerous benefits, there are many barriers remain. Based on the recognition of asymmetric interfirm relationships (i.e., the asymmetry of resources, competences, benefits, risks, and powers) and the boundary-spanning nature of IOS integration, we identify major boundary-spanning barriers that are required to overcome. This study therefore proposes a theoretical framework to illustrate whether the boundary-spanning processes in terms of resource transfer, competence translation, and interest transformation can benefit interfirm IOS integration. That is, there are resources, competences, benefits, risks, and powers unevenly-distributed among supply chain members to restrain the effectiveness of interfirm IOS integration. Therefore, there is a need to make various asymmetric resources crossing firms′ boundaries and mitigate the problems of interfirm resource differences for increasing the effectiveness of IOS integration. Meanwhile, transferring resources, translating resources into the dyadic partner′s meaningful competences, and transforming self interests into mutual interests are the critical ways to cross organizational boundaries for mitigating asymmetry. Through a combination of competence perspective and governance perspective, dynamic capability and incentive governance are specified to underpin the framework. Accordingly, a model with ten hypotheses were developed and tested with data collected from 162 Taiwanese manufacturing firms. The results show that the boundary-spanning processes can indeed benefit interfirm IOS integration. Our findings suggest that buyer′s desorptive capacity of IT skills, supplier′s IS flexibility, and interfirm incentive governance are critical for overcoming the boundary-spanning barriers of IOS integration. Both theoretical and practical implications are provided accordingly.
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