應用鑽石模型探討導入專案變更系統之成效－以Ａ公司為例;Apply the Diamond Model to Study the Implementation Effectuation for Project Change Request System – By Company A Case

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題名:	應用鑽石模型探討導入專案變更系統之成效－以Ａ公司為例;Apply the Diamond Model to Study the Implementation Effectuation for Project Change Request System – By Company A Case
作者:	鄭澄洋;Cheng, Cheng-Yang
貢獻者:	資訊管理學系在職專班
關鍵詞:	鑽石模型;關鍵成功因素;專案變更管理;Diamond Model;Key Success Factors;Project Change Management
日期:	2018-06-01
上傳時間:	2018-08-31 14:47:19 (UTC+8)
出版者:	國立中央大學
摘要:	當企業的專案管理系統範圍展延至企業的營運活動，位處半導體產業鏈內的矽智財公司，面對瞬息萬變的產業環境，產品的開發專案常受到各種因素的影響，使得專案的進行產生異動。專案變更的管理與因應，考驗著企業的反應能力是否到位，作業的程序與資訊系統是否有能力處理，降低執行變更操作時可能產生的風險，收斂造成專案異動的變數，是專案管理系統建置之時較容易被忽略的部分。個案公司為矽智財製造商，其獨特之經營模式使產品專案計畫執行較複雜，需考慮半導體製造製程發展，與客戶之產品需求規格的調整，因而有較多的專案變更需求產生，個案公司因應e化的趨勢導入專案變更申請單系統，意圖解決紙本表單的人工作業問題並提升產品開發專案之績效。本研究採用Leavitt (1965) 鑽石模型理論為主要架構，以個案公司為背景，分別從「技術」、「人員」、「任務」、「組織」等四個面向，探討導入專案變更申請單系統過程遇到的問題及因應策略，與檢視系統導入後之實施成效，最後探討關鍵成功因素。本研究結果發現，專案的變更管理作業電子化有其重要性，鑽石模型四個構面的內部調適有助於構面之表現，構面的表現符合期待時有助於專案管理系統之導入，以及構面之間的配適於資訊系統專案的導入有其必要性。 ;As the project management systems of companies in the semiconductor industry chain are extended to their operating activities, with the rapidly changing industrial environment, the progresses of product development projects are often affected by various factors. Whether a company is equipped with strong response ability depends heavily on the project change management capabilities, especially those relating to the operating procedure and the ability of dealing with information technology system. When building project management systems, the risks resulted by performing changed operations and the factors resulted by constraining project changes are often ignored. Company A is a silicon intellectual property developer and provider. Its unique business model makes the implementation of product project plans more complex than usual. In order to consider the development of semiconductor manufacturing processes, as well as customization in specs for clients, project changes are often necessary. The company introduces the project change request form system following the trend of computerizing information with the intension to reduce labor-intensive work from the paper forms and enhance the product development project performance. This research is based on the Leavitt (1965) diamond mode theory as main structure. Using this company as the model case, analyses from the four aspects of “technology”, “people”, “task” and “structure” are performed. The problems from deployment to implementation of such project change request form system are thoroughly discussed. Finally, the key factors of success are identified. Through this study, the computerization of management system was proven essential to the project change management operation. It is also proven that the analysis based on the four aspects of the diamond model may contribute to the implementation of project management system, and it is necessary to fit the facets for introducing information technology systems projects.
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