運用層級分析法探討公司關鍵營運部門

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题名:	運用層級分析法探討公司關鍵營運部門
作者:	謝淑華;HSIEH, HSU-HUA
贡献者:	工業管理研究所在職專班
关键词:	企業營運;關鍵部門;層級分析法;Business operations;Key departments;Analytic hierarchy process (AHP);Key departments;Analytic hierarchy process (AHP)
日期:	2019-07-10
上传时间:	2019-09-03 12:27:58 (UTC+8)
出版者:	國立中央大學
摘要:	企業營運首重策略。一間公司的建立乃由許多部門單位組成，分工作業。對外應對客戶及供應商的業務及資材部門；在內部支援的製造、品管及經營管理部門，都是支撐公司營運的重要支幹。管理者常以各項指標來衡量其貢獻度及效率，包括：毛利率、良率、市場佔有率….等，各部門均有其重要性。各部門在營運的過程中少不免產生部門間利益或行為衝突之情形。以客觀的方法進行部門間重要度評量為本論文擬探討的方向。經參考各種決策方法後擬以層級分析法（Analytic hierarchy process，AHP）作為工具，藉由方法研究、文獻探討及對個案公司內外部關係人進行問卷訪查之結果，對各準則間之權重進行分析，進而研究探討公司內各營運部門之重要性，公允客觀的鑑別企業內部關鍵營運部門，俾利資源適切分配。 ;The first priority strategy for business operations. The establishment of a company is composed of many departmental units and is divided into work. Externally responding to the business and supplier departments of the customers and suppliers; the internally supported manufacturing, quality control and operation management departments are important branches to support the company′s operations. Managers often measure their contribution and efficiency by various indicators, including: gross profit margin, yield, market share, etc., all departments have their importance. In the process of operation, departments inevitably have situations of inter-departmental interests or behavioral conflicts. How to conduct departmental importance assessment by objective methods is the direction that this paper is intended to explore. After referring to various decision-making methods, it is proposed to use the Analytic hierarchy process (AHP) as a tool to conduct weights between the criteria by means of method research, literature discussion, and questionnaire interviews with internal and external stakeholders. Analysis, and then study the importance of the various operating departments within the company, the fair and objective identification of key internal operating departments.
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