探討團隊性格與建構式爭論對於高衝突性的軟體流程調適活動績效之影響;The Effects of Team Personality of Software Project Teams on Process Tailoring Performance: The Mediating Role of Constructive Controversy

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题名:	探討團隊性格與建構式爭論對於高衝突性的軟體流程調適活動績效之影響;The Effects of Team Personality of Software Project Teams on Process Tailoring Performance: The Mediating Role of Constructive Controversy
作者:	宋佳軒;SUNG, CHIA-HSUAN
贡献者:	資訊管理學系
关键词:	軟體流程調適;團隊性格;建構式爭論;IMO 模型;軟體專案團隊;Software Process Tailoring;Team Personality;Constructive Controversy;IMO Model;Software Project Team
日期:	2022-07-26
上传时间:	2022-10-04 12:02:05 (UTC+8)
出版者:	國立中央大學
摘要:	由於每個軟體專案的獨特性，以致並不存在一套完全適用於所有專案的軟體流程，因此專案團隊必須需要依照不同專案的特性進行調整以適用其特定專案或組織的需求。調適活動往往涉及團隊內不同的職務及角色，使得團隊成員對其自身領域知識、職責會有著不一致的看法，進而導致流程的調整造成其他影響甚至引發衝突。因此，若在SPT 情境下，成員面對與自身意見相反的的論點時，能積極地去理解對方的觀點，並開放性地討論，便能獲取較佳的調適解決方案。而要促使團隊內部建構式爭論的展現，則需要有內在因素去驅使，通過不同的團隊性格加深對建設性爭論的理解。綜合前述，本研究提出以IMO為框架發展的理論模型進一步探討團隊性格與建構式爭論 (Constructive Controversy) 與軟體流程調適績效間的關係。結合定量的問卷方法及定性的訪談方法進行調查，並採用偏最小平方法 (PartialLeastSquare) 對資料做分析並檢視假說。接著，會針對有進行問卷調查的10位受測者做進一步的訪談，對其假說提出更多實務上的見解。研究結果顯示，團隊性格中的經驗開放性、嚴謹性、外向性特質對建構式爭論呈現正向的關係;團隊神經質人格則對建構式爭論呈現負向的關係;建構式爭論對軟體流程調適有效性、效率呈正向關係。此外，本研究亦針對不顯著的假說做更詳細的解釋，並提出研究過程中的限制，以及對未來可進行的研究方向提出說明。最後，軟體開發團隊可以通過本研究之發現與建議進行調整以提升軟體流程調適績效。;Software process tailoring (SPT) is an important planning activity for software teams to customize the development process of a software project and to continually adjust the process during the dynamic development of the project. SPT is a critical team activity as it involves changing the process that often arouses conflicts among the members whose tasks may be collaterally impacted due to the change. To handle conflicts for effectually performing SPT, this research attends to the idea of constructive controversy and investigates how it may help software teams efficiently and effectively conduct the conflictual SPT process. In this attempt, this research focuses on the characteristics of team personality, since it is shown to be an important factor that drives how a team handles critical teamwork like SPT. Therefore, an IMO model is proposed in thus research to explore and theorize how different team personalities influence the effects of constructive controversy on the promotion of SPT performance. To investigate the model, this research uses the survey method to quantitatively collect data of 162 samples and analyze the results by using PLS. The results show that constructive controversy has a positive influence on both SPT effectiveness and efficiency; and team personality in terms of openness to experience, conscientiousness, and extraversion has a positive influence on the team when exercising constructive controversy, while the neurotic team personality exerts a negative effect. To further validate the results, this research conducts a qualitative analysis by interviewing several survey participants to obtain practical insights into the hypothesized model.
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