科技不斷進步，技術不斷革新，系統設計也隨之不斷更新演進，但是這些發 展也伴隨著日益昂貴的研發成本。在面對全球的激烈競爭與國際綠能的驅使下， 透過波特五力分析，瞭解個案公司產業所面臨的經營環境，及運用 SWOT 分析， 個案公司內外部的優劣勢，建議個案公司未來可以探討的議題；對於新產品的開 發來說，它需要解決之前的失敗，並且能夠滿足顧客的期望。失效模式與影響分 析（Failure Mode and Effect Analysis；FMEA）是一種廣泛認可的主動式預防性風 險評估技術，經常在新產品開發時使用，其架構是一種結構化、由下而上的分析 方法。本研究旨在探討一家企業如何在新產品開發過程中運用 FMEA 模型，借鑑 之前的失敗案例和客戶的抱怨，將其應用於新產品開發中，從而提升產品的完善 程度，增強市場競爭力。此外，本研究也將關注從開發到量產過程中如何監控產 品品質，以及考量哪些因素來進一步提高產品質量，以滿足客戶對產品的期望， 本研究探討結果：對於個案公司所運用 FMEA 的作法，提出相對應的改善建議， 以及開發過程將人因工程的失敗也納入考量，以此提高新產品的完善程度，讓其 在市場更具競爭力。 ;Technology advances with costly research and development, amid global competition and the push for green energy. Analyzing the business environment through Porter′s Five Forces and SWOT analysis helps identify strengths, weaknesses, opportunities, and threats. For the case company, exploring these issues is crucial. Successful new product development requires learning from past failures and meeting customer expectations. Failure Mode and Effect Analysis (FMEA) is a widely recognized proactive risk assessment technique commonly used in new product development. It follows a structured, bottom-up analysis approach. This study aims to explore how a company can utilize the FMEA model in the process of new product development. By learning from past failure cases and customer complaints, the company can apply FMEA to enhance the product′s quality and strengthen its market competitiveness. Additionally, this research will focus on monitoring product quality throughout the development and production stages and identifying factors to further improve product quality to meet customer expectations. The study′s findings suggest improvement recommendations for the case company′s implementation of FMEA, and it emphasizes the consideration of human factors engineering failures in the development process to enhance the product′s quality and increase its competitiveness in the market.
