台灣在全球化和少子化浪潮的衝擊下，勞動力市場萎縮，人力應用出現供不應求之情況。F公司為台灣便利商店知名品牌，面臨勞動力市場人才不足的情況下，開始延攬僑外生以填補企業的人才缺口。本研究以F便利商店為例，探討畢業後留台工作的僑外生擔任儲備人員所面臨的跨文化適應、工作適應、生活適應和工作滿意度等相關議題。 本研究採用質性研究方法，透過深度訪談蒐集研究參與者的經驗和觀點。研究結果顯示研究對象在生活適應方面已經具備良好的適應能力，但在跨文化適應方面，仍深受語言溝通能力不足以應付深度對話之苦。在工作適應方面，研究對象主要面臨工作壓力造成的不適；在工作滿意度方面，研究對象對於工作帶來的內部滿意度多於外部滿意度。 研究結果顯示僑外生在工作適應上所面臨的跨文化適應和工作適應挑戰是個人與企業必須面對和克服的問題，針對研究結論，本研究提出管理意涵以及未來研究之建議。 ;This study aims to investigate the issues of cross-cultural adaptation, job adaptation, life adaptation, and job satisfaction of international students who choose to stay and work in Taiwan after their graduation from colleges. The graduated international students working as the reserve staff at the well-known F Company are the main targeted participants for the data collection. Supervisors of these targeted participants are also included in this study. This study adopts qualitative methodology such as focus group and in-depth interviews to explore participants′ experiences and perspectives. The results show that participants are well adapted into life and work in Taiwan in spite that the obstacle of greater language skill remains for conducting advanced communication with customers and colleagues. Pressure from work is another issue that participants need to address. Compared to extrinsic satisfaction, participants get greater intrinsic satisfaction from work. Drawn on the findings, managerial implications and recommendations for future research are thus discussed.
