中文提要： 本文針對台灣中小企業品質專業職能模式發展進行實證探討。首先，運用質性研究的文獻分析、深度訪談及焦點團體座談等方法，完成品質專業職能模型。再者，量化研究方法應用探索型因素分析法建構『品質專業人員職能模式』，確認量表信度與效度。歸納研究模式得到中小企業品質專業人員所需之三大群組的主要職能，分別為「品質專業知識與技能」、「個人專業與人格特質」、「組織與人際互動能力」。驗證因素分析法驗證模式配適度佳，可為中小企業品質專業人員職能發展的有效工具，與中小企業品質專業人員甄選與任用、訓練課程發展與設計、員工職涯發展規劃及職能管理各層面均可導入應用參考。再者，在提供中小企業的品質管理系統，藉以執行持續改善追求效益。 This dissertation focused on the development of a competency model of quality specialists for Taiwan’s small and medium enterprises (SMEs). First of all, this study provided a competency model for quality specialists to apply several methods such as thorough exploration of research literature on qualitative and in-depth interviews, and panel discussions among focused groups to build a competency model for quality specialists. Secondly, after formally conducting tests with scales, we used an exploratory factor analysis to refine the scale and to construct a validity of the scale. The results showed that in the findings, there were three major competency groups among quality specialists of SMEs, which were classified as: “professional knowledge and skills about quality,” “individual professionalism and traits,” and “organizational and interpersonal talents.” finally, a confirmatory factor analysis was applied to test the goodness of the fitness of the proposed competency model. The major practical application of this study is that one can use the proposed scale and model developed by the present study to recruit quality specialists of SMEs, serve as educational training, and develop career development plans for employees.
