劉瑛Ying Liu2010-06-26

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題名:	劉瑛Ying Liu2010-06-26
作者:	劉瑛;Ying Liu
貢獻者:	人力資源管理研究所碩士在職專班
關鍵詞:	工作績效;人格特質;空服人員;Cabin Crew;Job Performance;Personality Traits
日期:	2010-06-26
上傳時間:	2010-12-08 14:44:20 (UTC+8)
出版者:	國立中央大學
摘要:	人格特質一直以來是甄選工具中，人力資源上廣為討論的範疇，而人是公司最有價值的資產，如何取得有用的人力，究竟何種人格特質在工作上有較優秀的表現、與組織契合度高等，皆為各領域及組織無不努力探究的重要議題。若我們能暸解適合相關產業或職業、甚至是職務的人格特質，對員工而言，將有助於其在工作上的勝任度；而對組織而言，亦能藉由員工對於工作的勝任來提升整體工作績效。本論文主要研究的目的，以航空服務業個案公司部分接受檢測之空服員為對象，研究其人格特質與相關績效的關聯性，期能透過此研究主題歸納出於甄選航空服務業空服員重要之決策因素；更進一步找出何種人格特質較適合及有意願於此職場中發光發熱、願意付出努力並提升工作效能者。本研究嘗試依據相關學術文獻等所提供之理論基礎，經歸納及統計分析後，發現個案公司使用之甄選工具，其人格特質與工作績效的相關性與有效性分析如下：一、人格特質中「挑戰性」、「思考性」、「持續性」、「情緒安定性」與考核成績呈正相關。二、人格特質中「親和外向與情緒穩定」構面高之空服員，出缺勤紀錄相對較佳。三、人格特質與訓練成果、自請離職無顯著相關。Personality traits have been widely discussed In HRM field especially in the recruitment. What kind of personality could drive people to achieve higher job performance has been interested to researchers and the related industries. Scope of the study is to investigate the correlation among personality traits and job performance of cabin crew. The research target is cabin crew in one of international airline company in Taiwan. Methods of data analysis of this study include: descriptive statistics, reliability analysis and correlation analysis to data-processing. Finally we would find relationships between personality and job performance would be persuading organization take "Personality" as a norm of recruiting new cabin crew. We just hope to put the right person in the right position. The major conclusions of the research are listed as follows: 1.Employees inclined to have the Challenge, Thinking and Emotional Stability in personality traits with evaluation had better performance. 2.Cabin crew who has a Agreeableness, Extraversion and Emotional Stability of Personal Traits will have good non-leave records. 3.Both the training result and turnover was not related to Personal Traits.
顯示於類別:	[Executive Master of Human Resource Management] Electronic Thesis & Dissertation

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