近幾年國內的企業跟學術界針對“領導”的議題一直不斷地在討論，尤其是企業一直汲汲營營的針對“領導”有很多不同研討，對企業內部的經理人不斷地提供跟領導有關的課程，例如: 有效的輔導員工、高影響溝通、啟發他人、企業願景、發揮影響力、授權 …. 等，想藉由這些課程將傳統的交易型領導改變成目前所提倡的轉換型領導。可是，轉換型領導對公司的績效有正向關連嗎? J公司是在台灣一家約快30年的外商分公司，從原本在1989年只有個位數的員工到現今260幾位。在領導風格，也從交易型領導轉變到現在的轉換型領導。轉換型領導是在2011年開始在業務部提倡，淵源是很多年輕的業務員工一直反映主管要求基層員工只要接受命令，不要有自我的想法。業務部的教育訓練單位在了解基層員工的想法跟評估經理人帶人的風格後，與部門主管討論後決定開始導入轉換型領導。在這幾年下來，轉換型領導的概念是否有落實? 如果有落實對公司的業務績效又有什麼關聯? 則是一直沒有真正的答案。在2015年，透過J公司針對109位業務員工與20位業務主管的記名問卷，其中有94.5%為有效問卷，透過SPSS的迴歸分析方法，驗證到轉換型領導是對公司績效有正相關的，而組織公民行為為中介。研究結果的發現: 假設1: 轉換型領導會正向影響員工績效其結果為成立 假設2: 轉換型領導會正向影響組織公民行為其結果為成立 假設3: 組織公民行為會正向影響員工績效其結果為成立 假設4: 組織公民行為為轉換型領導與員工績效的中介其結果為成立 最後依據研究結果，建議公司對轉換型領導的概念要持續不斷的宣導，特別是在培養管理階層的接班人，當他們未來成為真正的管理人員時，依循著轉換型領導的概念來領導基層人員，讓員工信任主管與公司，進而帶動公司的業績，產生一個正向的循環。 ;Abstract The relationship among Transformational Leadership, Organizational Citizen Behavior and Employees’ Performance: A study from J Company “Leadership” has been discussed many years among enterprise fields and academic communities. Many companies are trying to change the leaders’ leadership style from transactional leadership to transformational leadership through workshops and trainings which include coaching, effective communication, inspiring others, company vision and mission, empowerment … etc. However, does transformational leadership have positive correlation with employees’ performance? J company is a subsidiary of a foreign company in Taiwan nearly 30 years. In 1989, there was less than 10 employees, and now, 260 employees. The style of leadership also transformed from transactional leadership to transformational leadership. The transformational leadership was introduced 5 years ago with Sales team. The reason for that was the sales people complained about their supervisors giving top-down assignments without understanding and listening to what they had to say about the market. Training and Development function from Sales team understood their thoughts and assessed the leadership style of the managers. After some discussion with the head of Sales team, transformational leadership concept was agreed to be implemented within the Sales team. However, does this concept fully adopted after many years? What does the relationship between employees’ performance and the leadership style? J company never really had the answer. In 2015, a registered survey was conducted among their 109 sales and the managers about the transformational leadership and organizational citizen behavior. The effective rate recycling is 95.5%. The research used the canonical correlation and the multiple regression analysis method of the SPSS software to identify the positive relations of transformational leadership and employees’ performance and organizational citizen behavior is the mediator. The research findings are following:
Hypothesis 1: Transformational leadership has significant relations on employees’ performance Hypothesis 2: Transformational leadership has significant relations on organizational citizen behavior Hypothesis 3: Organizational citizen behavior has significant relations on employees’ performance Hypothesis 4: Organizational citizen behavior is the mediator of transformational leadership and employees’ performance
The results, gave suggestion that the company is to continue delivering the concept of the transformational leadership especially to the talents who have potential to be managing role. When these talents become managers in the future, they can continue to apply the concept to build the trusted relationship to employees and company in order to have positive influence for maximizing company profitability.
