國內專業營建管理(Professional Construction Management, PCM)制度已行之有年，PCM在政府採購制度上稱之為專案管理，其可為不熟稔工程實務、人力不足之主辦機關，提供技術顧問服務。然而當前PCM的服務成果，缺乏一套明確的績效評估制度，無法具體量化PCM服務的產出，因此難以衡量PCM對專案或業主的具體成效。為改善PCM執行成效衡量問題，本研究回顧國內服務費率、執行缺失、績效評估、顧客滿意度等文獻，將國外具有相當成效之以產出與成效目標為衡量基準的成效式契約(Performance-Based Contract, PBC)導入，透過文獻回顧、專家訪談收集量化績效的方式，建立適宜於PBC應用於PCM的績效評估模式，故本研究的具體成果有三：(一)建構應用於PCM之成效式績效指標；(二)建立PCM採用成效式績效評估之付款機制；(三)提出績效評估模式與現行專案管理契約範本調整建議。透過本研究之成果，PCM與主辦機關可依據量化的績效指標，透過付款機制的點數換算表等內容，得到PCM實際投入產出的服務費用。期待本研究之成果可做為國內PBC導入PCM技術服務之基礎，透過明確衡量PCM成效以促進服務水準之提升，並改善國內對於PCM服務評價不易的困境。;Professional Construction Management (PCM) approach, also known as a project management approach in the government procurement act, has been launched for several years. PCM provides a solution for the government agency who is not familiar with construction practices and/or has insufficient manpower to complete his construction projects. However, there is no clear performance evaluation system to measure PCM’s service performance on a project or to the client. To understand the existing problem of measuring PCM’s service performance, this study reviewed huge literature related to the rate of service fee for PCM, obstacles of PCM implementation, performance evaluation approaches for PCM, customer satisfaction measurement for PCM service. Based on the literature review, this study proposed to adopt Performance-Based Contract (PBC) mechanism, which has been widely used in evaluating outcomes-based performances in other countries, to measure service performance of PCM’s work outcomes. Through a preliminary validation by expert interviews, this study proposed a PBC-based PCM performance evaluation appraoch with three outcomes: (1) a performance evaluation measure for PCM service; (2) a payment mechanism for PCM performance evaluation outcomes; (3) some recommendations for PCM performance evaluation and project management standard contract. The study outcomes could be a good approach to pay for actual performance of PCM service, and the basis of applying PBC approach to improve PCM service performance.
