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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/76911


    Title: 臺灣教育單位團膳服務選商策略之研究;Research study on Taiwanese Educational Institution group meal
    Authors: 蘇世章;Su, Shih-Chang
    Contributors: 企業管理學系
    Keywords: 團膳服務選商;多準則決策;一致性模糊偏好關係;Recruiting providers of group meal service;multi-criteria decision;consistent fuzzy preference relations
    Date: 2018-07-25
    Issue Date: 2018-08-31 11:53:11 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 在臺灣政府的公立學校中,大部分的大學及中小學校裡,校園相當廣闊,在校生活的師生眾多,校方均需特別招募優良之餐飲及生活服務廠商進駐校園,提供相關服務,以滿足師生在校園生活的需求。因此,如何遴選優良廠商進到校園服務,以獲得師生所期望的優良餐飲品質,將是非常重要且嚴肅的課題。團膳服務選商為一項極為專業的工作,具有其複雜性、專業性與技術性,並非每次選商都能成功達到預期的結果。本研究以團膳服務管理的觀點,運用10個單位之選商招標評選資料,作為本研究選商評選項目的基礎,再經專家腦力激盪訪談、及文獻回顧等方式,探索團膳服務選商評選的項目,並作有效的彙整;其次,運用電腦快速及處理複雜事務的優勢,結合已發展成熟的一致性模糊偏好關係模式,採用專家意見將評選項目之重要性或權重比值,運用於評估團膳服務選商的評選項目。研究結果建立5項評選層面與19項評選項目,並有系統的量化評估與排序各影響團膳服務選商因素的重要程度,其重要程度結果顯示,廠商營運計畫被視為影響團膳服務選商中最重要的層面,其次為廠商經營理念與實績,而環境與運輸規劃影響程度最低。本研究結果並經6位具有20年以上工作經驗之實務專家案例模擬驗證,以確認本研究評估模式之適用性,將有利於未來準備辦理團膳服務的決策者,在選商過程之重要參考,亦可依此制定相關管理政策,甚至作為風險管理策略與資源配置之依據。
    ;Research study on Taiwanese Educational Institution group meal
    provider’s recruitment procedures

    Abstract

    In all the public educational institutions in Taiwan, the majority of the universities, middle, and elementary schools are often heavily populated with relatively large campuses. As a result, these institutions need to recruit reputable group meal service providers and campus life service providers to satisfy the needs of staffs and students. How to establish the appropriate procedure criteria to select the most capable provider that offers excellent qualities which meet staffs and students’ expectations is an important and serious matter. The recruitment process is complex, highly skilled, and extremely professional; however, there is no guarantee that every recruitment is successful and satisfactory. This research study is based on the view point of group meal service management and analyzes ten different individual provider’s profiles that acts as the foundation for establishing the appropriate recruitment procedure criteria. Exploring criteria through interviews with various experts and intergrading literary reviews are also considered to the making of the recruitment procedure criteria. In addition, combining computer processing with the well-developed consistent fuzzy preference relations, as well as incorporating experts’ opinions on the recruitment procedure criteria index as an important benchmark to evaluate group meal service providers. The research resulted in an evaluation assessment of five procedure tiers and nineteen procedure criteria. It is a systematic and quantitative analysis that orderly evaluate factors that significantly impacts recruitment process. The factors show that the providers’ operating strategy is the most important aspect in recruitment process. Following that is the providers’ management value and business performance. The dining environment along with the food transportation management are considered the least important aspect. The research result has been approved by six professionals with twenty years or more of experience in their field through practical applications and simulation case studies. This is to ensure the applicability of this evaluation assessment in the future. This assessment will also benefit recruitment managers when it comes to decision making; it can also be used to establish related management policy as well as a reference check for risk management strategies and resource allocation standard.
    Appears in Collections:[企業管理研究所] 博碩士論文

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