| 摘要: | 自古以來，人類的好奇心帶來了創新和進步，隨著科技的快速變化及資訊的流通更加容易，企業仰賴員工的好奇心幫助企業維持競爭優勢，而當員工具備認同感時，員工會產生更多好奇心，更替自己設定更高的標準，嘗試為團隊及企業做出更好的選擇，且在重視團隊合作的社會中，僅以單一角度思考是不夠的，透過團隊建立措施，讓員工的好奇心集中，將好奇心用於其他團隊成員身上，並進一步產生觀點取替能力，站在他人角度思考。本研究將探討認同、好奇心及觀點取替能力之間的關係，而企業的團隊建立措施又是如何協助好奇心的提升。
本研究採用抽樣調查法，研究對象為金融服務業，並剔除從事例行性工作之工作者及獨立工作者，有效問卷數為181份，透過三階段問卷發放方式，避免共同方法變異。
研究結果發現：(1)工作團隊認同對於好奇心並無正向影響；工作角色認同、創造力角色認同對於好奇心具有正向影響(2)好奇心對於觀點取替能力具有正向影響(3) 工作團隊認同、工作角色認同、創造力角色認同對於觀點取替能力具有正向影響(4)好奇心在工作角色認同、創造力角色認同及觀點取替能力間具有中介效果；在工作團隊認同及觀點取替能力間不具有中介效果(5)角色澄清措施可以增強有樂趣的探索與觀點取替能力間之關係(6)角色澄清及問題解決可以增強有樂趣的探索，在工作角色認同、創造力角色認同與觀點取替能力之間的中介效果。
;Curiosity brings innovation and progress, with the rapid changes in technology and the fast information flow, companies rely on the curiosity of employees to help maintain competitive advantages. When employees have a sense of identity, they will generate more curiosity and set a higher standard for themselves, try to make better choices for the team. In a society that values teamwork, it is better thought from different perspectives, through team building, the curiosity of employees can be concentrated on other members and further develop the ability of perspective taking. This study will explore the relationship between identity, curiosity, and perspective taking, and how team building helps increase curiosity.
In this study, sampling survey method was used. The samples of 181 employees from the financial services industry, excluding independent workers and workers only engaged in routine work. To avoid common method variation, the questionnaire was distributed in three phases.
The results found that: (1) work group identity has no influence on curiosity; job role identity and creative role identity have a positive influence on curiosity (2) curiosity has a positive influence on perspective taking (3) Work group identity, job role identity, and creative role identity have a positive influence on perspective taking(4) Curiosity has a mediating effect between job role identity, creative role identity, and perspective taking (5) Role clarification can enhance the relationship between joyous exploration and perspective taking (6) Role clarification and problem solving moderated the mediated effect of joyous exploration on job role identity, creative role identity and perspective taking. |
