隨著資通訊科技(Information and Communication Technologies, ICTs)的蓬勃快速發 展，重新定義政府與公民或企業間的溝通與訊息交流方式，而資料量的快速增長，讓全 球政府掀起資料開放以及發展巨量資料應用服務之趨勢，期能從公眾資料洞察新觀點， 促進國家公共利益。我國政府也在相同的願景與期許下，發展巨量資料應用服務之國家 整體藍圖，積極將巨量資料分析技術與概念推動導入至各機關間，然而缺乏一個制度化 的執行流程參考指引。如果政府實作巨量資料應用服務可以從流程的角度進行改善，透 過流程面的實作要求以及達成程度的探討，將可讓政府在持續提升巨量資料應用服務上 有所依循。因此本研究嘗試運用在流程改善與優化的 CMMI 架構精神，設計政府巨量資 料應用服務能力成熟度模型(Government-based Big-Data Capability Maturity Model Integration，GBD-CMMI)，提供政府一個導入巨量資料應用服務之參考指引與準則，讓 政府推動之巨量資料應用服務得以永續提供並持續優化，並藉由一個實際案例來說明 GBD-CMMI 的實務運用。;With the rapid advancement of Information and Communication Technologies (ICTs), the communication and transaction-related interactions between governments and citizens or enterprises have been redefined. Also, the rapidly increasing volumes of data has caused a growing global trend for governments to release data as ‘Open Data’ and work on establishing the ‘Big Data’, which is expected to drive insight to new perspectives from public data and to promote the national public interest. With the same vision and expectation, Taiwan government has developed an overall national blueprint for big data services, and actively promoted the techniques and concept of big data to all agencies, however, there is lack of the reference guide for the institutionalized implementation process which can be followed by the agencies. Governments will be able to increase the level of their big data service by focusing on the improvement of the processes. Thus, this study attempts to establish Government-based Big- Data Capability Maturity Model Integration (GBD-CMMI), based on the process-improved concept and the framework of CMMI (Capability Maturity Model Integration), and is expected to provide a reference guideline for government to implement big data services, so that the government can sustainably improve their big data service. Lastly, this study supplied illustrative example of GBD-CMMI through an actual case.
