員工敬業度對工作績效之影響—以組織信任為調節變項

NCUIR > School of Management at National Central University > Graduate Institute of Human Resource Management > Electronic Thesis & Dissertation > Item 987654321/94371

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Title:	員工敬業度對工作績效之影響—以組織信任為調節變項
Authors:	吳宜真;Wu, Yi-Chen
Contributors:	人力資源管理研究所
Keywords:	員工敬業度;組織信任;工作績效;employee engagement;organizational trust;job performance
Date:	2024-05-16
Issue Date:	2024-10-09 14:38:55 (UTC+8)
Publisher:	國立中央大學
Abstract:	在當今充滿挑戰和變革的時代，高績效員工是幫助組織持續創造利益並脫穎而出的重要資產，而敬業度是驅動高績效的關鍵因素之一，如何使員工願意投入工作中，甚至主動承擔額外責任，是企業的一大課題。本研究以科技產業之Q公司為研究對象，最終回收219份有效樣本，探討員工敬業度與工作績效之間的關係，並進一步檢驗組織信任是否對員工敬業度與工作績效之關係產生調節效果。研究結果發現：(1) 員工敬業度對工作績效具顯著正向影響 (2) 信任同事在員工敬業度與工作績效之間具有正向調節效果 (3) 信任主管在員工敬業度與工作績效之間具有正向調節效果。在Q公司管理實務方面，建議實行提升員工敬業度的措施，以及建立員工之間與員工和主管之間的信任，使員工更加投入於工作中，並增加其工作表現，進而提升公司績效。;In today′s era filled with challenges and transformations, high-performing employees are crucial assets that help organizations sustain profitability and stand out. Employee dedication is one of the key factors driving high performance. How to motivate employees to willingly invest in their work and even take on additional responsibilities is a significant challenge for businesses. This study focuses on Q Company in the technology industry, ultimately gathering 219 valid samples to explore the relationship between employee dedication and job performance. Furthermore, it examines whether organizational trust moderates the relationship between employee dedication and job performance. The research findings indicate that: (1) Employee dedication has a significant positive impact on job performance. (2) Trust in colleagues has a positive moderating effect on the relationship between employee dedication and job performance. (3) Trust in supervisors also has a positive moderating effect on the relationship between employee dedication and job performance. In terms of management practices at Q Company, it is suggested to implement measures to enhance employee dedication and establish trust among employees as well as between employees and supervisors. This will lead to increased employee engagement in their work, improved job performance, and ultimately enhanced company performance.
Appears in Collections:	[Graduate Institute of Human Resource Management ] Electronic Thesis & Dissertation

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